Top 3D Nails — Local services in Santa Ana

PLEASE BEWARE!! This place is going down the drain, and fast! I needed a couple weeks to get over the humiliation of what happened to me here on July 14th. My best friend and I have been coming here since they opened and I always had Lisa and Vivian for my pedicure. We got our nails done 3 weeks prior and out of nowhere I was charged about 30.00 more than usual which I did not realize until after we left because my friend paid our bill (about 250.00 between the two of us each time we go) and I was across the room at the time so I did not hear the price. I had a fill and my usual bling (no 3D work) while my friend had to get a new set, ombre, 3D flowers on 6 fingers, and bling on all her toes and most of her nails. What I had done did not compare to what she had done money-wise and she was charged 25.00 less than I was. (I admittedly always get intricate nails so that is not the issue). Rather than call her and ask I THOUGHT we had an established enough of a relationship that I could inquire about the cost when we went back. I wasn't asking for a refund, or a credit, I just wanted an idea since I've had much more elaborate nails almost every month previously, and NEVER paid that much & I've never had to question them before. So before she got started on my nails I asked her about it in the back of the shop, so quietly that my friend sitting next to us didn't even hear, and she became HOSTILE. She basically accused me of lying, asked how does she know that's the price she charged 3 weeks previously. Again, I've never questioned them and consider myself a decent client, even bringing all the employees donuts more than once, giving Christmas presents to Lisa and Vivian, etc. She said it takes 2 1/2 hours to do my nails which has always been fine with me, I understand the time needed for the nails I get but that time would be cut down if she didn't have to answer the phone and walk away from me a dozen times to get the appointment book or go fix a broken nail on a walk-in. "How am I to know why I charged you $$$ after you wait 3 weeks to ask me" she said. I apologized for waiting that long, told her I sincerely didn't think it would be a big issue and I wasn't angry, I just wanted to know (as I showed her my nails and toes) the break-down so I could be more aware in the future. I also added that I loved her work, appreciated her, and didn't ever want to have to go anywhere else. Here's the issue, THEY ONLY TAKE CASH so there are no receipts or back-up for this very reason I suspect. How could she not just look at my nails and toes and give me a rough breakdown? My toes are always 32.00, that part is easy. Why couldn't she look at my nails, that she did, and not tell me why the designs I had were the price that she charged? SO HERE IS THE KICKER..... I was still quiet & complimentary the entire time this went down and she was so hostile and obviously was caught ripping me off so she announced she was too upset and could not work on me that day AND WENT AND HID IN THE BACK ROOM for an hour, leaving me sitting there (the sweet lady had already started my pedicure) humiliated, embarrassed, and in tears. The three ladies still working on my friend and I were left not knowing what happened and were visibly uncomfortable. CHECK OUT THEIR YELP REVIEWS. It has become apparent that longtime customers are now unhappy and leaving, and Lisa's attitude is mentioned several times. I'll NEVER go back. It's so sad that this place which is still relatively new has gone downhill so quickly. Breaking up with a nail guru is always more painful to me than breaking up with a boyfriend, so I am still stunned that she reacted the way she did. The situation did not warrant that reaction and they have now lost two faithful,...

DO NOT BOTHER COMING IN! Please READ ALL BAD REVIEWS BEFORE ENTERING THE NAIL SALON, HORRIBLE SERVICE, NOT THE BEST FRIENDLIEST STAFF! READ BAD REVIEWS before experiencing something SIMILAR to my EXPERIENCE NOT COOl! Waste of anyone's time. A friend had recommended this place I was very curious about this Nail salon excited to get my acrylic Gel nails. One of the ladies greeted me asked me to take a seat so I did then she greeted a few more costumers and sat them down individually one by one to a desk or a nail station and immediately helped the other people that came in after I did. Started on their nails and left me unattended like an idiot waiting for 10 mins without answering my question Time Estimation Felt Ignored so I stood up from my chair and calmly and kindly interrupting her nail session thinking that maybe she had accidentally skipped me or accidentally forgotten all about me asked her how much of a wait AGAIN and she looked up and ignored me started talking from accross the room in her native language to one of her coworkers next to her. Her co worker stood up asked me what I wished to get. She said to wait a min and left unattended AGAIN for another 10 mins then a lady with bangs approached me, asked her to follow her to her station, transfers me to her nail station or desk and said I'll take care of you and I sat down and I said to her in a calm soft voice saying * I'm sorry but I've been waiting for about 20 minutes unattended I gave her the code of the number of nail polish that I wanted in gel #402 she never Came by to drop the gel polish to the station or said a word to me when asked for time estimation I told her how disrespectedI felt, I myself had to walk to the lady to ask her if I csm the nail color acrylic samples. Then she apologized in behalf of her co worker's unprofessionalism*. I said how unhappy I...

Ok so I got my nails done on June 25th and originally I was very happy with how it looked so I paid and left. The next day a nail broke in my car and I just wrote it off as my fault, Paid to get it fixed on the 29th and went about my day. That night another nail broke while cleaning out my hairbrush, at this point I was thinking what the heck but Whatever I guess I got to go back when I have time, The next day as I’m picking up a suitcase another nail breaks, on July 4th I went to grab my dogs collar and another one broke, The last straw for me was when I went to pick up my sweater off of the seat next to me and yet another nail broke today. At this point I was tired, so I left work to let them know that I needed a brand new set or my money back. they refused to give me my money back and had me set an appointment to come back to get my nails redone by the same person and at this point I don’t think this place is worth a fourth visit for some nails that will probably give me the same...