Spaces Augustine 101 — Local services in Santa Clara

Beware of post-cancellation charges and unresponsive billing support

I signed up for Spaces Santa Clara because the workspace itself looked great—clean design, solid Wi-Fi, and a personable front-desk team. Unfortunately, everything unraveled once I decided to leave.

Clunky, confusing cancellation Finding the cancellation option on the Regus/Spaces member portal felt like a scavenger hunt. It’s buried under several sub-menus and the wording is anything but clear. After far too much clicking around, I finally submitted the request and even received written confirmation.

Still charged—twice (and counting) Despite cancelling, my card was hit with charges in back-to-back months. I emailed billing support immediately and looped in the regional manager. Aside from automated “we’ve received your request” replies, there’s been radio silence—no timeline, no accountability, no refund. My security deposit hasn’t been returned either.

We visited in person, the front-desk team first claimed my cancellation hadn’t gone through and I dint mark them in CC. When I produced the confirmation email sent to the manager (Justin) and front desk they, they back-pedaled and insisted the issue must be “in the system.” They said they are very busy and cant respond to emails. They also pointed to a so-called “House Rules” document as proof of policy—yet the cancellation terms aren’t in that document at all.

Missing management, missing answers After the second unauthorized charge I escalated to the on-site manager, Justin, emailing him multiple times. Zero response. Front-desk staff quietly admitted “Justin doesn’t answer even our emails,” and when I asked for his supervisor’s contact information they refused—apparently that, too, is “against policy.” Even the staff sounded exasperated, telling me “a lot of customers are dealing with the same issue.” They asked me to come on site when the manager is present but they don't know when the manager will be onsite.

Bottom line The workspace may look polished, but the back-end systems and customer support are anything but. If you join:

Screenshot every step of your cancellation. Monitor your statements like a hawk. Be prepared to chase refunds on your own time—and possibly your own dime.

My recommendation is don't join!

If spaces management is seeing this. 15636184 is my account number.

Update: Spaces reached out to me after seeing this review. But no explanation and no accountability. Additionally they asked me to pay 45$ more. I am fed up at this point and feels like this place is a scam.

They sent a follow up mail in less than 24 hours and asked me to respond immediately otherwise they will close the case. And I sent this response. I am done! I have seen these kind of scams in under developed countries not in USA.

This was my response to them.

"I am still not sure why I was charged over $100+ multiple times on my account, or why you refunded more than the amount required.

It’s interesting that your corporate policy seems to allow for never responding to clients’ emails. Your reception staff told us that they don’t have time to respond due to the volume of work. Once a customer raises an issue, there isn’t even a 24-hour window for the customer to respond. It’s quite surprising that, as a co-working space, you assume your customers don’t have other work to attend to.

In any case, this has been a valuable example and data point for us—not to consider this space again in the future. We will settle everything, but what we’ve experienced so far is a lack of clear explanation and a lot of evasion. I sincerely hope no additional charges will be made in future.

So far this is one of the worst experiences we have...

I was on a month-to-month in a large new building. Not a good experience. I finally requested to terminate my monthly agreement. I had a very difficult time with service. Multiple dropped calls. Generic email responses. In the end, requesting my retainer was nearly impossible. When I was able to connect to a live person, they told me a booking error from Regus was made and therefore blocked out any requests for a retainer refund. Ok, well lets get that refund going now. Nope, the office space has been leased to another person so they could not return my retainer. I still don't understand how that impact my account/retainer. I had to make request by bank ACH. I said no problem. Then I received a spreadsheet (not an actual form). The spreadsheet wouldn't take all the numbers of my account numbers. Even the service person couldn't figure it out. Now, after 3 months I am waiting to see if I will actually receive my retainer. Funny how I paid everything with my business credit card, but was not allowed to received retainer on card. Extremely frustrated and disappointed. They have very poor procedures when it comes to your money, deposit, and billing. The building is beautiful and lots of amenities; its a shame. Also, funny how in the past I read negative reviews on this location that are no...

Pete and Jeff greet you at the front door and answer any questions. They are very resourceful and helpful. The Spaces experience is different from Regus. Here there is an upbeat vibe in the spacious parklike location. Although, it is quiet enough to get work done. There is parking in a nearby covered structure. Within walking distance are many and varied shopping and dining options. They also have colorful bikes that can be checked out to visit the local area. There are a variety of quiet areas for private phone calls and "pay for use" meeting rooms for larger groups. It is open and inviting. In short...