Dyson Service Center Santa Fe Springs — Local services in Santa Fe Springs

Extremely Disappointed – Dyson’s Warranty & Customer Service Are a Nightmare

I saved up to buy a Dyson Airwrap in January 2023, excited to invest in a premium product. I followed all instructions, immediately registering my device via their app with my purchase date as required. Fast forward 1 year and 7 months into my 2-year warranty, my Dyson broke. I had proof of registration and my serial number, yet I was met with a huge hassle just to get it resolved.

After multiple frustrating calls, Dyson finally set up an exchange—I had to all 4 separate times. To my shock, the replacement device completely stopped working after just 2 months. Since it was still under warranty, I called again, expecting them to stand by their product. Instead, they told me I would only get a refurbished device because I had just 2 months left on my warranty. How is that fair when my brand-new replacement broke in just 2 months?

After pushing back, they finally agreed to send a new one—but then failed to send me a return shipping label. I waited, called again, and was told it would be resent. More waiting. Finally, my “new” replacement arrived… and it was disgusting.

Wrong color Covered in dirt & paint SCRATCHED SOMEONE ELSE’S HAIR INSIDE Absolutely furious, I called Dyson again, only to be told they were “done doing me favors.” Excuse me? Since when is honoring a valid warranty a favor? Then they claimed that because I didn’t have my original receipt, they couldn’t do anything—despite my app registration showing all the proof of purchase and warranty status.

Nowhere in Dyson’s website, box, packaging, or app does it say to keep your receipt for 2 years. It simply states to register your device, which I did. After being placed on hold for 45 minutes to speak with a supervisor, I was told someone would call me back… still waiting.

For a $600+ device, this level of service is completely unacceptable. Dyson markets itself as a luxury brand, but their customer support is beyond frustrating, and their warranty process is a joke. Save yourself the stress and buy from a company that actually stands behind...

My Dyson Airwrap stopped working after 3 months of use. I emailed Dyson Customer Service Team and they asked me to bring my machine to this Service Center to be checked. The technician here decided to replace a new one for me but the Airwrap was out of stock at that time. He asked me to wait for about 2 weeks to 1 month to receive the replacement. I left my Airwrap machine at the center, went home, waited for 1 month, and did not receive any. I emailed Dyson Team again and they asked me to mail the original machine to their warehouse which I already left at the Service Center. I explained it to Dyson Team and they required me to drive almost 1hr long to Santa Fe Service Center to get the machine back and send it to their warehouse because they won't be able to send a new one to me if they don't have the old one per their policy. I was kind of frustrated but still decided to drive to Service Center in Santa Fe to get help. I was so lucky to be served by Mr. Bobby. He is amazing, helpful, and very professional. After a few minutes investigating my case, he apologized to me for the inconvenience. He explained to me why there was a delay for the replacement delivery very clearly. He also proactively asked his boss if he could give me a new Dyson Airwrap right away since he did not want me to drive back and forth and due with the hassle policy. I was so happy with the assistance from this Center and Bobby's professionalism. I am confident to buy other products from this brand although they are kind of expensive and am willing to recommend them to my family and friends because I know Dyson is willing to solve any problems for the customers. This review is like a thank you note for the excellent service. Thank you Bobby and Dyson Service Center...

I previously purchased a Dyson V12 Detect Slim Extra, which is still under warranty. When it broke, I contacted Dyson’s customer support, and I was informed that they would replace it with a new one. I was instructed to send my defective Dyson back through UPS, and once your warehouse received it, you would send me a replacement. I followed these instructions and provided customer support with my UPS label and proof of shipment. However, what happened next has been extremely frustrating. Initially, I was told Dyson had not received my returned unit. After more than 20 emails, over 30 phone calls, and countless live chat sessions, Dyson finally confirmed that my returned unit had been received and that a new one was sent out. But to my dismay, every time the new unit was about to arrive at my address, Dyson recalled the package. This has been going on for three months now. Each time I contacted Dyson, I was assured that the issue would be escalated, only for the case to go unresolved, with suggestions to open a new one. Recently, I came across online posts from other customers who experienced similar treatment. It appears that this has become a common issue, where Dyson claims they never received the returned unit, and after persistent follow-ups, Dyson pretends to send a replacement, only to recall it at the last moment. Some customers who were lucky enough to resolve the issue did so through legal action, including contacting local government consumer affairs and BBB.org. After more than four months without a resolution, I ended up purchasing a new Dyson directly from your website. This situation has left me incredibly disappointed with Dyson, especially after discovering that so many others have gone through the...