Sierra West Sales — Local services in Santa Fe

My hope is that the owners will read this and contact me as Tyler is a young, disrespectful, arrogant sales person. To have a customer call saying she is dissatisfied with the installation, and have him say "listen" and interrupt me is completely rude and unacceptable. Prior to installation I sent photos of the broken dryer venting box that needed to be replaced when the new dryer was installed. This was ignored. First, you tried to delay my delivery and installtion hours before you were supposed to arrive. Then you send warehouse workers rather than installation technications. Then you install with duct with aluminum vent tape with NO venting box. When I called the store Tyler's solution is for me to pay more money for a part and revisit when it was his mistake in the first place. One of many mistakes. He even send the installers without all the parts and had to drive to my home himself to provide them needed installation materials. Unacceptable. All you had to do is come back and install correctly rather than trying to charge me more money for your mistake. Not only do you have a dissatisfied consumer, but you also have lost sales as I was going to purchase a full kitchen suite of appliances, but now I will go elsewhere. My hope is that the owners will contact me and rectify the situation, but based on my last conversation, I don't think you care for customer satisfaction in...

What a pleasant experience buying a washer and dryer at Sierra West. I am new to the area from Maine. I happened upon this place while at the motor vehicle department express location. Everyone in the store was so helpful. I mistakenly did not properly measure the space for the new washer and dryer and had originally purchased the pedestals. They quickly refunded the money for the pedestals and came that same day to install the new washer and dryer. Jose and Miguel were so friendly and thorough. This was quite a different experience than what I had with Lowe’s who’s Delivery personnel would not attach the hose to the refrigerator as they said they were not allowed to do this and they also scratched the front door coming in (not to mention the fact that the sales person at Lowe’s in Santa Fe didn’t seem to want be bothered by actually selling appliances.) I will definitely go back to do further business with Sierra West in the future and would highly recommend this...

Non-existent customer service. Worthless staff. They blame everything on you, the customer, and just hem and haw, while nothing gets done. DO NOT USE THEM. YOU WILL REGRET IT! The general manager is a useless shill who acts like there is never a problem and doesn’t understand what the issues are. And the salespeople just talk on script and do not deliver.

We STILL have NOT received the correctly sized oven rack for the small second oven. They are clearly using the incorrect product number. And have not contacted us to rectify the issue!

DO NOT USE THEM! FOR ANYTHING! I wish I could give them a ZERO!

GO TO BUILDER’S SOURCE where most of their former staff now work! ...