Walgreens — Local services in Santa Fe

I'm not going to bother telling my entire horror story (too angry to even type that much out), but here's the short version. I am on a controlled substance that I have been prescribed for years that I am physically addicted to, for pain, under a physicians supervision (I won't go into the particulars, but without it, the chronic pain would probably have me crazy or dead. Being addicted is horrible, but better than being dead, I have kids). I've been (legitimately) disabled for years and had to have reconstructive surgeries and my spine fused due to being pinned in a vehicle on a rural highway after being struck by one of NM's ubiquitous uninsured, unlicensed drunk drivers (thanks, state legislature! WAY TO DO YOUR JOB! The guy who hit me had three prior DUIs- but we can't protect our citizens, only can protect the interests of certain "protected" citizens- but I digress). My Doctor is in Albuquerque. Because this is a controlled substance, I jump through lots of hoops. The medication is also very expensive, and I pay out of pocket for it several hundred dollars a month. I had been going to this Walgreens for about a year after moving from Silver City to Santa Fe. On a Thursday morning, I returned from my Doctor in ABQ and went straight to the pharmacy. They told me they didn't have the meds in stock, but would have it Friday afternoon. Fine, I said, as I had enough to carry me til Saturday evening. I left my prescription with them so they could fill it on arrival of their shipment (not uncommonly done), and I went home. I returned Friday around four p.m. to be told they didn't have any record of the prescription.... either a hard copy or a record of it having been entered into the computer. I was calm as I explained that this was disastrous, as my doctor is only in his office WED-FRI and that the only way I could replace it was via another appointment. The tech was rude, the pharmacist who was then called over was ruder and UNBELIEVABLY nasty and dismissive, behaving as if I was trying to hustle them, when they could easily see from my state database records that I have been on this medication and filled it like clockwork monthly FOR YEARS. The following Monday was a holiday. I spent the remaining hour of Friday afternoon before five p.m. frantically trying to reach my doc in ABQ. The problem is, partially due to new laws to prevent prescription fraud and abuse, this is a HARD COPY ONLY prescription. Doctors can't "call it in" anymore, so the only solution was to try and make another appointment or rush down there to get another watermarked, numbered and signed script. I didn't reach him. I ended up in violent withdrawal and being hospitalized with seizures, severe vomiting and diahrrea leading to dehydration, hallucinations, etc. I could have died, and had to spend three days hospitalized at the wonderful St. Victims while the hospital gave me my meds I.V.. THIS PHARMACY WILL KILL YOU AND SNEER AND SNARL AT YOU THAT IT IS YOUR FAULT. AVOID THIS PLACE. I CANNOT EVEN DESCRIBE TO YOU THE HELL THIS INCOMPETENT, POSSIBLY CORRUPT, PHARMACY CAUSED MY FAMILY AND I. There is a real pharmacy across the road at Albertsons, use it. They even remember me by face and name there at Albertsons. They know that if I am instantly withdrawn from these meds it can be highly dangerous. We are currently considering a lawsuit against Walgreens and their parent company. AND THIS WAS JUST THE FINAL STRAW. We had ALREADY had so many problems at this Walgreens, that it's partially my fault for not fleeing their criminal incompetence sooner. Don't let this happen to you. ...and this is the...

Pharmacy is Garbage!!!!!! Pharmacy is Garbage!!!!! Do not use this location. The pharmacists are extremely unorganized and very rude. This is the third time I visit this location, and the first two times I waited over 45 minutes in the drive-up (inside was longer) to drop off a prescription. Yes! I waited 45 minutes to drop off a prescription. All three times I had prescriptions filled, they were not ready when the I showed up to pick up my meds.

I was recently diagnosed with Avascular Necrosis of the hips(bilateral). Anyone that googles this conditions finds that it is a very rare case, and the pain levesl are through the roof. My femurs are dying, they have tiny little fractures on the femoral head on both sides. So you can imagine how painful it is, its weight bearing, which means I can't walk at night... SO I have to piss in a plastic jug every night because the pain is too severe to stand(I fall and hit the ground).

So now that we know about my condition, my diagnosis is also on the prescription, so any uneducated pharmacist can google the condition just like we can and see whats going on. My doctor and I started with a very low dose of painkillers, but due to the severity of my condition, the small amounts aren't doing the trick. My doctor has upped my pain meds every month.

Here is why you should never use this Pharmacy!!!!! It is so bad today, that my parents have to run around and do all my prescriptions etc. The doctor prescribed me an oxymoron time release 10 mg pill along with oxycodone 10 mg instant release. The pharmacists had the nerve and audacity to ACCUSE ME OF FILLING MY PReSCRIPTION AT ANOTHER PHARMACY!!!!!

Did you all read this right? The pharmacist accused me of filling the prescription at another pharmacy. I though Pharmacist were supposed to be educated individuals? Obviously you can't depend on a pharmacist at this location to approach a situation with respect and dignity.

The fact alone that I was accused of filling my perscription at another location is not only ludacris, but a reason why many other people should not use this pharmacy. I had to track my doctor down at his place of residence(don't ask how I did this and he wasn't happy about it) so that he could place a phone call to this extremely uneducated pharmacist 30 minutes before closing and I don't have any meds.

BTW - did I mention my doctor leaves on vacation for 2 weeks tomorrow and I was his last appointment to get my meds refilled today.

So, Do NOT NOT NOT NOT NOT USE THIS PHARMACY. They had my prescription in their hands since 4:00 and it took them until 9:30 to notify me. I have no pain meds left - the sign on their window says NOT and I repeat NOT to return meds to this location, so I threw my old ones away(aceteminophene was causing liver issues). And she accused my of NOT returning them to the location. These people can eat a fat D!@7 - Id you know what I mean. I have my friend digging through the trash bin looking for my old meds becauase I can't stand or walk because of my bone disease.

Talk about unprofessional, unorganized and un educated pharmacists. The fact that the pharmacist can see my diagnosis on the prescription and had the nerve to accuse me of committing a felony is fu$%ing ridiculous. I make six figures a year also, and I am not a pharmacist, but unlike them, I am educated.

My business will never go to a Walgreens...

This review is regarding dealing with pharmacy employee KARENLI S. I was not given my ID with my medication at the drive through. I was not given the additional white envelope attached to my script which is supposed to hold my ID. There was nothing there, so I called the employee who was helping me through the call box and she tells me “I know I gave it to you so check your car seats. I know you have it!” I replied “no I do not have it” and she says “well I don’t know what to tell you because I know I gave it you” (rudely). So I told her I’m going to come inside the store she said whatever fine but it’s not here!!! I park and go inside and tell another employee at the pharmacy desk that I do not have my id. I show her what I have and the girl who was rude to me on the car line says from behind her “I know I gave it to you!!!” I said “well can I go back where you are and check because I do not have it!” She calls the store manger on the phone and he comes over and tells me he will check the cameras and tube to see if it perhaps got stuck. I was waiting there for 20-30min while he checked and finally he comes back with my ID!!! He said it was stuck alone in the tube. So I said to him that the girl needs to be spoken to because she was accusing me when I did nothing wrong” she then interjects again - screaming at me telling me that she wasn’t wrong either and that I Could have lost the id in my car. I screamed back saying but I DIDNT lose the ID that’s the point!! She kept yelling at me and the manager who was scared at this point said for her to stop and she wouldn’t. I ended up walking away with the manager. The point here is that she did not follow protocol, she did not put my ID in the envelope and staple it to my script otherwise it couldn’t have gotten stuck in the tube. This was entirely her fault and I had to waste an hour of my time in all and get yelled at by her in front of a bunch of customers. Extremely unprofessional and just so rude. I will be speaking directly with the pharmacy manager who will be in tomorrow to make a...