The UPS Store — Local services in Santa Rosa

I went in to get my paper printed then notorized and the manager was micromanaging the worker and helped with the printing of the paper and asked who was getting the paper notorized and my partner said it was him and she asked him to describe in detail what the paper said exactly before she would authorize the employee to sign and my partner explained he has a disability preventing him from reading and she said she wasn't able to notorize and I said I'm also a owner so I can sign and get notorized and she asked me to explain the paper and I told her it was a labor peace agreement and she was not satisfied with my answer and on my paper it specifically states "A notary public or other officer completing this certificate verifies only the identity of the individual who signed the document to which this certificate is attached, and not the truthfulness, accuracy, or validity of that document" The language contained in my document is standard and clearly states that a notary's role is to verify the identity of the signer, not to assess the content, truthfulness, or accuracy of the document. By demanding a detailed explanation of the document's content, the manager imposed a requirement not supported by notary laws in the state of California. When my partner explained that his disability prevents him from reading, the manager should have accommodated him rather than using that as a reason to deny service stating he needs to present to her his ADA disability lettwr and have a legal note stating he authorizes me to sign on his behalf for her to allow the notary employee to fulfill our request. This may potentially violate disability discrimination laws or policies under the Americans with Disabilities Act (ADA). While a notary is generally required to refuse service only if they cannot verify the identity of the signer or if the signer is not acting willingly. Me and my partner both appeared to meet the legal requirements for notarization by presenting current and valid drivers licenses. The managers refusal, is based solely on her dissatisfaction with our explanations of our document we came to get notorized, lacks legal justification. Furthermore the Ups Store manager’s interference prevented her employee from effectively performing their duties, which contributed to unnecessary delays and complications within the store. The manager displayed an unprofessional attitude by repeatedly questioning the answers provided and requesting further clarification, which created a hostile interaction. This behavior was not limited to my situation, as she exhibited the same demeanor with another customer prior to my interaction. When it became clear that her questioning was causing me emotional distress, her approach felt more like an interrogation than an attempt...

YAY TO MISS KAYLEY THOUGH

I would like to report a situation I witnessed in the store involving an Amazon customer and Miss Kayley.

Miss Kayley was processing multiple Amazon returns while multitasking to assist other customers, as the store was quite busy. The Amazon customer appeared to be frustrated, was rude and disrespectful, and became increasingly hostile. Despite this, Miss Kayley remained polite and apologetic, making several attempts—approximately four—to assist the customer while continuing to serve others in the store.

Even as the customer’s tone became more irate, Miss Kayley maintained her composure and professionalism. Eventually, after repeated unsuccessful attempts to assist, she asked the customer to leave.

I want to commend Miss Kayley for the way she handled the situation—she remained calm under pressure and worked efficiently to keep the store running smoothly.

Give it up for the great customer service!!!! 5...

I guess I shouldn't be surprised to see that almost half the reviews of this store are negative, with the (owner) who won't share its name, contradicting and making excuses in pretty much every case. I have, over several years had so many negative interactions by these rude, rude, rude people that seem to love to contradict customers and demean and gaslight them, that I'm pretty sure it's a top-down evil disease. It appears this is a private company and I'm not sure why UPS hasn't cut them off entirely. In summation, if on any day you feel that you need to be abused or talked down to, or told how you feel, just drop in this store.

(Owner), please don't bother replying. It would just be gaslighting or justification of your evil soul... I think you need anger management courses. Maybe then your employees, too, would get the idea that treating customers poorly is just wrong,...