I wish I could give them 10 stars! This is the best shop in Sarasota and probably all of Florida. My fiancé and I went to their shop to pick out our wedding bands and I brought my engagement ring back to be polished. Let me tell you their customer service is unmatched! They are kind, honest, and reliable which is so hard to find now a days. They weren’t pushy with us making a choice that day and even encouraged us to look at other shops. I love that they took the time to go through multiple ring options and were patient. When I went to pick up my engagement ring my jaw literally fell to the floor with how stunning it looked. It looked even better than the day I got it. It’s so hard to find shops with ethics and great customer service. They really made the experience amazing for us! I will be going back for all future jewelry purchases. I highly recommend! Thank you guys for really making the...
Read moreAbsolutely amazing! Incredibly comfortable, quick service and great people! Perfect for picking out a nice CUSTOM ENGAGEMENT RING.
I went in here just looking at engagement rings for my (now fiance) and as soon as I walked in I was greeted with a smile and asked how they could help me. I mentioned engagement and Steve and his team helped me out. They didn't pressure me to buy anything but simply showed me the different diamonds and the pros and cons of different types of designs(settings) of rings. They had so many choices of settings. I was able to give them my budget and they happily showed me what I could afford. He didn't pressure me into buying something more expensive than I told him. When I picked out my diamond he let me look into the microscope and see the quality of the diamond and see the...
Read moreWonderful people and completely honest and professional. I took a watch in for a new rubber band to replace the old one. Not only did Mr. Kagy put the new band on the watch while I waited, but he took 15 to 20 minutes to get the band to conform to the lugs of the watch and didn't want a penny extra over the price of the band. On another occasion, I brought in a watch that had the second hand fall off into the case. Mr. Kagy's son told me he would try to fix it although he could not guarantee it. I did not mention that this automatic watch had been "fixed" twice previously, only to have the second hand fall off in a day! In 2 days, I got a call that the watch was fixed. I picked it up and everything has perfect for over 6 months! The watch even fell once and the secondhand was perfect! Wonderful work from...
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