CVS Pharmacy — Local services in Satellite Beach

UPDATE: Since Drive-In COVID testing is discontinued, the customer service is much better. Upgrading to 4 stars.

Lately this pharmacy has really devolved their customer service. The RPh’s are always professional and helpful but the staff is always running around flustered and they make frequent mistakes. Often, it has taken 24-48 hrs to get a script REfilled. Gone are the days of waiting 15-20 minutes for a refill. I have to call in a couple days in advance for new fills. Often, I’m on hold for over 15 mins and I get hung up on when they pick up the phone and reset my Hold time. I think the root of the issue is Corporate. They always want more with less. I don’t work there so I’m speculating about that. But I wouldn’t be surprised when I see 1 RPh and 1 tech running the pharmacy when it’s a work...

Had to stop using CVS pharmacy completely. They NEVER contact you if they cannot fill your script. God forbid you need a script when you go to pick it up just to find out they haven't even ordered it yet. Seriously!!!! If you need a prescription before surgery, forget about it and reschedule your procedure because CVS won't be able to get it to you in time. I wish that this was a one time mistake. But sadly, it happened over and over again... Every member of my family had at least two prescriptions not available days after dropping off or having it called in...

The lady that’s working today was horrible! She was so rude to me all I was doing was picking up one script and she acted like it was the end of the world and when she told me that they didn’t have it at this location I have always received my medication at this pharmacy. She didn’t Care to explain anything to me I’m just astonished on how rude she was. I’m a truly considering another pharmacy just because of her it’s really never been a good pharmacy...