Verizon — Local services in Savannah

Terrible customer service, they don't offer solutions and don't really explain things. Got a lot of attitude here and a lack of empathy. They will do what they need to do, i.e the bare minimum, but any more than that is just too much.

I was told, like a recording, that I needed to call customer service for a phone port. I was interrupted and had to actually ask the representative to not interrupt me. And then after I had been able to ask to not be interrupted I explained I was coming out of a bad situation where my number was being held hostage on the plan by the account owner. I then asked for a new SIM card at which point they said I would have to buy a new phone since the SIM card would "lock" my phone and be tied to the account. My phone is owned by me and bought from Samsung directly. After calling the Verizon customer service they were able to let me know the phone was unlocked for future use already. So the customer service rep was wrong and gave me a load of hot garbage that did not ease or reassure me and also tried to pressure me to buy a new phone with the line. Amazing that this is how they are trained, a distressed customer that needs help gets attitude and zero deescalation from your employees.

You guys suck and were super unhelpful, I will be seeing about going to another carrier despite using Verizon for almost 10 years. It's time for a change.

P.S my phone is unlocked, for anyone looking at phones make sure you get one unlocked rather than one tied to a plan. You can go elsewhere if you don't like...

Had a profound experience here at Verizon on Abercorn. Background: Wife ordered a phone to Verizon at 7805 Abercorn St, went in, front desk asked her name and date of birth, got new phone in 30 seconds. I accidentally ordered my phone to Verizon at 14086 Abercorn St and went in. Firstly when picking up my phone their “system was down” sounds unusual for Verizon to have their systems down although I understand with the weather. Was told to leave and come back another day while hurricane Debbie is flooding the roads outside. Called back 10 minutes later to see if systems were back up and a different person answered and she said systems were fine. Came back in and was kept there over 45 minutes while the storm is progressively getting worse. Man had no idea what he was doing, he needs to be actually trained how to do his job. Woman and man there asked what was my number 3 times, couldn’t find my information and had to get help from manager twice, asked me where I lived and knew I lived in high flood area still kept me there while tornado sirens begin alarming, uncomfortable jokes between man and woman, manager said it’s easier to buy phone in store than online(no it’s not), for Verizon workers they seem like they’ve never touched a computer. Thanks Verizon for the...

February 11, 2025 To Whom It May Concern, I would like to share my experience working with Antoinette, one of the associates at Verizon. I first met her when I was getting a new phone for my father who is 90 years old. I am technologically challenged and she was so patient with us, answering every question and making the process beyond easy. She tailored to the settings to meet my father's specific needs and even made sure the bluetooth was properly installed in his car. Antoinette notified me when I became eligible to receive an upgrade and I made an appointment with her and I'm so glad I did. Again, the experience was seamless. She was very kind, patient, knowledgeable and helped me to choose the right new phone for myself. When I've had questions about different features of the phone she's made herself available and showed me what I needed to know. I've told my friends of my experience working with Antoinette and have encouraged them to seek her out when they are ready to purchase a new cell phone. Antoinette is a shining example of EXCELLENT CUSTOMER SERVICE! Regards, Michelle Davis Verizon Customer of...