Lake Carpet & Mattress — Local services in Saybrook

Edit updated 6/12. After posting this review, the owner did contact and schedule a time to get the carpet fixed. They were able to stretch the carpet and put it back under the connector strips! Very happy to have this fixed and able to vacuum again!

I had carpet installed six months ago, and it's already pulling up from the connector strip. This is unacceptable, especially since normal vacuuming should not cause this kind of issue in such a short time. The installation came with a lifetime warranty, which is one of the reasons I chose this company.

However, despite calling multiple times over the last four weeks, no one has followed through. Each time, I'm told someone will "get to it this week," but nothing happens. Not a single scheduled visit, not even a courtesy update.

I completely understand that mistakes happen. What matters is how a company handles them. Had they simply addressed the issue promptly, I would have been satisfied. But their complete lack of follow-up and accountability has been extremely frustrating. Also, the carpet is only continuing to get worse since no one will come out to address the problem.

At this point, I would not recommend this company to anyone. Their customer service is unreliable, and they do not stand by their promises. I will update the review if / when they finally decide to fix the issue.

I included pictures of the original issue. Carpet has got worse since these pics were taken due to high traffic area...

I was looking for a mattress about a year ago and stopped in at lake carpet and mattress spent a few minutes ,but wasn't really ready to buy. So now we come up to the present time and I am ready to buy so I went back to lake carpet and mattress. I spent about an hour and a half looking at the beds laying on the beds seeing how they feel. After trying out many beds in the store. I found the quality of their mattresses to be far above the national average and at fair prices. The salespeople are very knowledgeable but we're not pushy and allowed me to make my own decision. The delivery came today They told me the delivery time would be from 12:00pm to 3:00pm.They were here 10 minutes of 12:00. As you know most delivery services always tend to be late or even after the assigned time. I was quite happy that they were ahead of time to save me from wasting the rest of my day waiting. I suggest going to this mattress store for any needs having to do with mattresses or flooring. I think you'll find the service will be just as good for you as...

We are so happy with lake carpet and mattress! We just had a ton of new carpet installed in our new home and they were so easy and pleasant to work with, a million times easier than when we talked to the people at Home Depot. We had a lot of schedule changes because of closing dates shifting and they adjusted and made it work. The measurement was free too! They were not high pressure. Also customer service was amazing. On the day of our installation they ended up giving us a free upgrade because they found a flaw in the carpet we ordered and knew we needed it installed that day! To make it right he gave me a higher quality carpet that I liked for the same price as the original! The installers were courteous and clean, no bad language. Mike the owner is really a great guy, wonderful businessman with a lot of integrity and I would recommend them to anyone for your...