The Pizza Series — Local services in Scotts Valley

Wanted to wait until I took the takeout pizza home and ate some before I wrote this review. Disappointed for sure. I was told they would call my name when the pizza was ready("in about 25 min"). I sat at a small table not far from the register, at about 35 min I walked over to the oven area and saw my name on a box on top of the oven. I asked the guy "how long has that been up there...no one called my name?". He had to go get someone from the register to translate. She seemed uninterested. Then I noticed it said "6:55" on the box, which means it had been sitting on the oven for 14 minutes. Result? It's mostly burned(lots of charred pepperoni, very hard, chewy crust all the way around). All of this happened while 3+ people hovered around the registers and yapped the entire 35 minutes I was there. Nice staff, but clearly need a manager around on a Saturday night, or at least someone who cares. Pizza would probably be better if not burned from lazy staff not checking orders. The reaction from the person who I asked about "how long it was there?"....casually, with zero emotion while walking away "sorry". It was not busy really...shebjad nowhere to be. Couldn't care less. Went back to socializing. I write this in hopes you do better. It would be great if this pizza place would do well for Scott's valley. Train or hire better. Please do better, especially for $30...I'm shocked. Likely not spending money here again unless I hear/see changes in how...

If the food is made correctly, it is great. If something is not right, don't complain about it, because you will be met with frustration and rude comments and anger. They do not know how to do great customer service. I was talked over and my feelings ignored, and it made a small situation escalate very quickly into an explosive one on their part. I just wanted some sauce on my pizza. But, they made it my fault and devalued me as a customer. Didn't listen to a word I said and made assumptions.

All I wanted to know was if my pizza was supposed to have sauce? Because it didn't. I ordered a BBQ chicken pizza, first time trying it. Instead of being nice and checking into my situation they fiercely defended that they had made it right!! (without seeing it) I had dough, cheese and toppings, no bbq sauce, nothing that even remotely resembled a sauce.

I was kind and tried to explain, but was met with an increasingly pissed off manager and employee and as I tried to explain how they were making me feel as a customer. They screamed on the phone to me that I was banned. LOL ridiculous customer service PIZZA SERIES YOU CAN DO BETTER. LEARN...

Five stars in spite of some issues, some self inflicted and some "acts of God". Ordered a large round (NY style) didn't seem very NY style, crust was unique but still good. Loved the sausage but the cup pepperoni... not so much. I know cup pepperoni are the standard but too greasy and salty for me. Also ordered a large Detroit style ricotta, garlic, and spinach pizza. Forgot I don't really like ricotta until I was eating it. The crust was fluffy, and because the toppings were mild the other flavors really came through like the tomato sauce and garlic. Very good! Ordered two beers but both smelled of bleach. I’m happy they were clean but I don’t like smelling bleach while I’m drinking a beer. Sat outside, we were constantly divebombed by flies and bees. Super annoying. Also, we got there just after opening on a weekday, kids from the local school started pouring in at about 12:30. So, long story short, Next time I would order one of their specialty pizzas, probably a Detroit style without the ricotta, sit inside and drink something out of a bottle. Very good pizza here we just didn’t have as good of an experience as we...