Soul Sweets The Tea House — Restaurant in Scotts Valley

Me and my friend went to get some boba and taiyaki the other day and the 7/9 taiyaki we ordered together had uncooked dough batter inside of it making it taste weird. I brought it to their attention and they didnt offer a refund or maybe even a discount for next time since they literally didnt fully cook the food I paid for. They offered to remake it but whats the point of remaking it if youre going to make it the excact same way you did the first time? I asked them instead to warm it up for a few minutes and then they warmed it up to long which ultimately led to me having a burnt taiyaki. They also didnt refund my taiyaki that had batter in it just cooked the two i asked them too. Overall it was just a bad experience and I dont think I will be coming back here, which sucks since last year when i went the customer service was good and the taiyaki didnt have uncooked batter...

What an uncomfortable experience. First, I saw them put ice cream in a cone, then dump it out, and put the the cone back with the unused cones. Next, I called before arriving to ensure they were open. It says on google they close at 8:30 on Sunday but, the gentleman that answered the phone kindly let me know they close at 8:00. I arrived at 7:50, ordered my usual (I’m there during the week at-least 2-3 days) my friend wanted the egg waffle cone with ice cream. Originally, the girl checking us out didn’t know what that was. Another young lady with long dark hair and orange/blonde streaks rudely interrupted and said we’re closing and can’t make that for you. I mentioned we called before to make sure they were still open. She ignored and walked away. Their boba is excellent but the customer service is lacking. I won’t...

I don’t understand this place. We ordered a soft and were one of two people in the entire store who ordered. We sat there for a good ten minutes while they made other orders, probably door dash. It makes no sense to make someone wait for soft serve, when it takes minutes to put it into a cup. They are also weirdly strict about how you are allowed to order the ice cream. Sad, because it has a lot of potential, but I have no idea what I’m waiting for.

Update: after tasting the soft-serve, I don’t think this place should stay in business. It was absolutely terrible. Icy and bland. Tasted like fake dairy. Way overpriced and like they used Hershey syrup in place of real fudge. Sad. I’m not at all sure why...