Flooring America Seattle — Local services in Seattle

Like many of the reviews on here we had a very pleasant experience with Flooring America when the process began. Our insurance company, Farmers, worked to set us up with Flooring America and begin the process after we had some minor water damage. This went quite smoothly and we had a really good feeling about how things would turn out. We had concerns about the finish that was going to be used, Bona-Traffic water based, and made our concerns abundantly clear. We had read very mixed reviews about it, but were repeatedly assured that it would be equal and likely BETTER than what we currently had on our floors, and better than the "Swedish Finish" that is known for being smelly.

As soon as the day came to do the work that good feeling turned into a lot of confusion. The office and the person doing the work were not in agreement on what was going to be done. We were told that refrigerators, dishwashers, washer/dryer, would all be taken out of the house to ensure the entire spaces were done by the front office. The worker had no intention or tools to do this. He assured us it would be fine to just move them out of the way and wait until the floor cured to roll them back in place. Not knowing any better we agreed and cleared up the expectations, but WE had to do the work of talking to the worker and the front office. A bit odd since we already had this agreed, but then again it's our floors so it was clear to us we had to make sure the job was done right.

The job was completed and we moved back into the house after the recommended timeframe after the floors had cured. At first the job looked fine and we were happy. Then we noticed areas of extra finish and spilled on our stairs, which we don't believe were covered, and other minor areas of sloppy application. Eventually we pulled out the fridge to clean behind it and to our surprise, the wheels had been finished in place and did not roll, additionally a puddle of finish was caked around where they were put. This ended up creating large gouges in our floor. We coordinated with Flooring America to come out and repair the gouges and they did send us new wheels, however the pools of finish were not fixed. Out of sight, we can live with this, however it attests to the lack of attention to detail with the job.

Fast forward almost a couple months later and I cannot tell you how horrible our floors look. We had lived in the house 3 years and the floors looked great other than the slight water damage. Now they look like they've been through a war. The amount of scratches/imperfections that are visible in the floors is astounding. It really shows the horrendous quality and durability of the Bona-Traffic water based finish. DO NOT EVER USE THIS PRODUCT ON YOUR FLOORS. I cannot stress enough how unhappy we are. We have been trying to rectify the situation for almost a year now between insurance and Flooring America and because it isn't a "workmanship" problem we are told there's nothing that will be done. We didn't want the product in the first place, yet were assured it would be just as good. Now it's clear it isn't as good and it's our fault for choosing it. It's very disappointing the experience we had and the result we now are stuck with. We feel very cheated by the system in play here and will never give business to either...

DO NOT RECOMMEND THIS COMPANY!!

My insurance company had me use this company to refinish my floors after a water leak. They pushed me to use the Bona Traffic water based product on my oak floors. DO NOT use this product if you had original "Swedish finish" style flooring. My floors are 30 years old and showed practically no wear in any of the main traffic areas with exception to the small section that got water damaged. With the Bona Traffic product on the floors, ALL OF THE FLOORS SHOW WEAR AND SCRATCHES. This product is merely a STAIN, it does not protect the wearing of your floors. Our neighbors told us NOT to use the water based finish as they and their friends had seen the results. We requested MULTIPLE TIMES to have the original finish applied (a polyurethane product) and were steered away from it every time by Ron Oliver of Flooring America. He assured us it would be better than the original floor. This is NOT TRUE. I had requested to another employee at Flooring America who was doing the main scheduling and communication with me that we would only use the Bona product if it was assured to us that it would be the same as our original floor. We were still pushed into using the Bona product. There is much to this story starting 2 weeks after the floors were refinished. We have complained to our insurance company (who is still trying to help), Flooring America (WORTHLESS CUSTOMER SERVICE), a Bona representative, and engineers. WE ARE UPSET AND DISAPPOINTED. Flooring America WILL NOT HELP US. We paid them and they are telling us we should be satisfied. WE ARE NOT and will TELL EVERYONE WE KNOW NOT TO USE FLOORING AMERICA OR THE BONA PRODUCT. It is an unreal lack of customer service, of doing the right thing of making it right to the customer. Mind you, the total job was only about $7000. For what we've been through you would think it was $70,000!! BOTTOM LINE: DO NOT USE FLOORING AMERICA OR...

I am happy to report that working with Flooring America has been an excellent experience! I’ve now had the pleasure of working with Ilaria and her team twice and both times have been fantastic. The first was several years ago when our kitchen flooded. She was able to match our wood flooring, coordinate refinishing our entire first floor and work with our insurance company to make that happen. It was a stressful situation and Flooring America was great to work with and took any further stress out of the process. And our floors are holding up well and still look beautiful! Next I had a small project, I wanted three area rugs made from a sample of wool carpeting I liked. I sent her the measurements and exactly how I wanted them bound and they took care of everything! The rugs were perfect and delivered right to my home, super easy and at an excellent price. I highly recommend Flooring America for their excellent customer service and beautiful, reliable products and...