Ellington AC & Electric — Local services in Sebastian

I received a quote for a new heat pump system a couple of years ago from Ellington with the expectations that my existing system would not last that long. Just recently I decided to pull the trigger on replacing my unit before it went out and I became stuck with no A/C in Florida in the middle of Summer. When I reached out to the sales rep I had worked with to get everything re-quoted I was surprised to see that prices have gone up significantly over the past two years, but with all the supply chain issues we've been having I guess it should have been expected. Fortunately, the sales rep (Jay) was able to put together some other options and I ended up getting a new variable-speed Daikin system for roughly the same price as another brand I had been looking at two years ago. On the day of the installation, the technician (Edgar) and his assistant showed up right on time and started work promptly. The sales rep also showed up to help spread out brand new floor coverings to make sure my floors stayed clean throughout the entire process, and he explained everything that the technicians would be doing and answered any questions I had. Everyone was very courteous, friendly, and professional. For having to work in 100-degree heat for most of the day, they always kept a great attitude and the quality of their work never suffered. They broke up my old concrete A/C pad and hauled off all the rubble, they completely reworked the air return vent (removed the contractor-grade flex vent that was there and created a new air-tight box underneath the air handler), and they did an excellent job of connecting to all the existing air ducts, copper piping, and electrical lines. The entire process took about a day to complete, and I could tell they were both exhausted at the end, but they still made sure that everything was perfectly clean and took the time to explain how the new system and thermostat worked while answering any questions that I had. I am very pleased with the quality of their work and the Daikin system that was installed. The outdoor unit is very quiet and the variable-speed technology helps it seem like the system isn't even running during the day even though my house is staying nice and cool. I would definitely recommend this company to anyone looking to have any HVAC work done, and I would especially recommend the technicians that installed my system! It's really hard to find people that take pride in their work nowadays, but Ellington and their team have shown a tremendous amount of pride and have definitely exceeded my...

PEDATORY COMPANY. We recently bought a new house and quickly realized the A/C unit was not capable of doing what we wanted it to do it. We contacted Ellington to come out and take a look. After an onsite visit, they told us they could install a new system for approximately $9,000. Though more expensive than previous quotes we had received, we decided to go with Ellington because we mistakenly trusted the tech and because this company has great reviews. Unfortunately, from day one the new unit has not functioned. It is actually hotter in our house than it was with our old system. Today it is 85 degrees in my home. I am 9 months pregnant with a high risk pregnancy. It is currently unsafe for me in my own home due to the heat. We have explained this to the Company and the refuse to come fix their unit. We have since had another a/c company come out and confirm that they could have fixed our initial problem for under $1,000. Every time we speak with Ellington, they come up with a new reason why the system doesn't function. They point to items they told us from day one did not need to be replaced and call us adversarial and belligerent for requesting they stand behind their product. For $9,000 you think we could get the house a few degrees cooler than 85.... We now have to start from base one (with no unit) as the unit Ellington installed is completely non-functional. On another note, we called the other company who quoted us $1,000. When they heard our name the FIRST THING THEY SAID WAS "oh You're the poor family who got screwed by Ellington." That's...

The worst experience ever. Last Friday the service window I was given was 12- 4pm, 4.20 still one arrived. I called was told it would another while and a two hour 6 month check up. Had to reschedule. Today technician coals says I requested visit nearest 12 as possible for same window. This I did not request. He came and left as it was raining which in Florida I understand so rescheduled for Friday. Off he goes I had to go out I return to a sauna my air con is not working as said tech left fuse box open and fuse in rain, so had to reschedule another 4-6 window no one arrived yet again. I get a call from forget full frank with the fuse to say he’d just been called to come out to fix what he didn’t finish THIS COMPANY WILL NO LONGER BE RECOMMENDED BY ME I WILL NO LONGER SAY HOW GREAT RHEIR SERVICE IS, last year spent $30,000.00 with them...