Northway Shopping Center — Local services in Severn

This concerns the UPS STORE. I have no problem with UPS themselves but I believe this is a franchise location. It is very poorly run and managed. The employees are NEVER trained and the manager would be better suited working as a bouncer. The mgr has no experience in managing and no respect for the public. The mgr (she) has an attitude and said to me she would not apologize for the employee. It wasn't the employee's fault; it was the fault of the mgr and the owner. If you look at all the complaints this store receives it's because of poor training and the attitude of the mgr and owner. When it shows a rating in the "3's: what does that show you? The owner just doesn't get the message about training and that a good mgr is a valuable asset. If you read the complaints you'll see each customer complained because they where not informed of the charges. My case is exactly the same. The difference is that I plan to...

So I walk up to the customer service desk and no one is there...So I looked to my left and seen a not so pleasant Caucasian lady at the self checkout register. She looked directly at me and rolled her eyes, no sheep did not acknowledge that I was standing there or say that someone will be with you. Then after I received help I went to check out the same mean, uncooperative, rude, nasty lady was acting like she was cleaning up was still up front watching me like I was stealing something. Mind you I am at the checkout register, I had a hand basket so I put it down where they normally go she came beside me and snatched up. First of all ma'am you surely don't need to be working up front with your nasty, rude and unprofessional attitude.....matter of fact you don't need to be working period. She needs...

Shoppers needs better employees that know what there doing. I literally waited a good 45min for them to figure out wic items after they messed up and could not fix it. They had 3 associates and a manger trying to figure out there mistake! The worst shoppers i have ever been too as there strict on there wic items and have to get different items then any other store! Worst customer service and they need to make sure there employees and manger know how to work a register and money before placed on 1 that they have no idea what there doing! Train first please before you have employees messing with...