Hefez & Sons Inc — Local services in Sharon

I had my wedding ring resized on July 23rd, 2021 at Hefez Jewlers in Sharon. The craftsmanship was remarkable, but when I arrived back at work I noticed a diamond in the band was missing. Since I am a returning customer of Hefez Jewlers, I was not upset and called Ellen to let her know and she asked me to return immediately. When I entered, Dina and Ellen were helping other clients. I had told them I was at work. After waiting 10 minutes Dina snatched the ring from my hands without a word. No apology. No explanation what happened to the diamond or how it will be fixed. No words were spoken to me. After waiting again, Dina approached me and folded the receipt and as I put my hand out to receive it she threw the receipt on the glass counter and said one week. That was very disrespectful not handing it to me. I will not be returning to Hefez Jewelry. I tried calling and emailing the jeweler, so I am leaving a Google review. The lack of customer service and respect is appalling. I am taking my...

Thank you to Dina and everyone at Hefez ♡ I’ve been looking for a trusted jeweler and found one right here in Sharon! Dina created two STUNNING custom pieces (diamond earrings and a necklace) that I’ll probably never take off. She also spent a solid hour designing the pieces with me to make sure I loved every part of the design (& showed me many different options). The design process felt collaborative and was so fun! Picking up my pieces, Dina also made sure I loved them and pointed out all the details of the pieces (my jaw seriously dropped at her high level of craftsmanship and quality). Look forward to these pieces for years to come and to continue...

Dina made the entire experience seamless for my Fiance. He was VERY particular about the diamond he wanted and on multiple occasions Dina was able to get more options for him quickly and was so wonderful about helping him through the process even being days before Christmas. After visiting several other jewelers he was extremely happy with the entire experience with Dina at Hefez & Sons. Not only was the experience amazing for him but she certainly helped make me one happy bride to be! Thank you so much for making my dream engagement ring a reality 😍💍 Dina will be our go to for wedding bands and any other jewelry in the future. Thank you...