Island Tropics Hair Design & Spa — Local services in Shawano

I debated on whether or not I wanted to say something or not. I went to get my hair cut here, I just moved to Shawano not that long ago. I called to get a hair cut. Kristina cut my hair. Thought she was VERY nice, she RUINED my hair. I went in wanting something different. I showed her 3-4 pictures of length inspiration. All medium length cuts to which were all pretty close to the same length. I told her how I had lost all my confidence after having my daughter, how my hair has always been like a security blanket to me. I have only trimmed 2-4inches of it once a year for the last 10 year or so. My hair was all the way down to my butt. I knew I was asking for a huge cut… I told her it was too long to manage, needed something a little easier on me to manage, but still be able to get it up into that mom bun, when I’m feeling lazy, that was VERY important. I needed more of convenience. She asked if I wanted to donate my hair. I said if there was enough sure. She sectioned off my hair into pony tails to donate. She cut the initial cut, it was an okay length. She cut off about 20 inches to donate. She then washed my hair, of course I knew she needed to even it out so she had to cut more, this i figured would be more of like 1/2 inch to 1 inch since she cut so much off. She started cutting and when she got to the front I was PANICKING. She CHOPPED my hair. No disregard to what i said, didn’t care of the inspo photos, she just cut to basically the length she wanted. I can’t even get it all up in a pony tail anymore let alone a bun, I have to straighten it everyday or i look like a poodle, there’s no styling to be done to it, it looks TERRIBLE. Even the cut is awful. It’s SO choppy, the layers are bad, and ITS STILL NOT EVEN. She obviously could tell I was upset, and I said many times “ that’s so short, that’s shorter than i expected, etc.” she kept cutting. She told me “ good thing it’s just hair. And it grows back.” It’s not JUST hair to all of us, and the rough time I’ve been going thru and the lack of confidence she made it 10x worse by ruining my hair. I’m SO upset. I called the next day to talk to the manager. I think I spoke to the owner. She was apologetic, but offered me a facial and a style in condolences for what happened. I didn’t go… I don’t know what a facial and a style does to fix the hair that was taken … the terrible job her employee did to my hair. She should have offered to fix my hair, you can’t glue mine back on, but you definitely can add length with extensions and that would have been the RIGHT thing to offer. I realize they’re very expensive…. But maybe the stylist should have been more careful with something that wasn’t “just hair” to me, and to a LOT of people it’s not just hair. So I will never go back here, and I will never say good things about it. I’m completely devastated about how I look, and it made my hair way more inconvenient than it ever was. So Island Tropics, thanks for...

Had a Brazilian done by Robin, although super nice, did not know what she was doing and openly admitted it. I am also a professional Aestechtitan and would love to be able to wax myself but that’s not possible. She tore my skin, I had bruising all around my legs and privates (I’ve never had that before in my life) She not once held the skin after she ripped the wax off so I was in extreme pain. And I asked if she could please hold it for 1-2 seconds after removing the strip to reduce pain and she acted like she’s never heard that before in her life. I could feel her anxiety and frustration and it made the whole experience worse. Then the worst part... she kept trying to wax the same area and just kept building up more and More wax until I finally stopped her and asked her what was going on. When u looked down, it looked like a horror scene. I then just took over the appointment bc of my own frustration and pain. I had to grab the wax remover and let the clumped up wax disintegrate (she kept trying to help by quickly rubbing and trying to force the wax off and I immediately told her to stop) . I then had to grab the cleanser and cleanse myself. I’m literally doing everything myself and trying to explain to her why I’m doing this at this point. (like she’s never heard it before) I then had to hold my private area so she didn’t accidentally get wax on it. She kept repeating how she doesn’t do these often and she’s so thankful I was able to fix it. This was a terrible experience! If you know you’re not good or comfortable with Full Brazilians .. DO NOT OFFER THEM!!!!! She then said “I’m going to take off $5 for the inconvenience” and my mouth dropped. I literally did the whole appointment basically myself and was in extreme pain for the rest. Front desk didn’t say anything about it.

I will never be going back there for a waxing experience! I am a licensed professional and am highly dissatisfied and disappointed with the lack of education and professionalism. If I could give my wax zero...

Personally I will not be returning to this salon for any services. I got my hair done by Kristina, who was very nice, but I was disappointed. While I knew my color would not lift to what I hoped, the application of the color and highlights was completely awful. It was spotty, she was going to let me leave with what looked like steps in my hair because of the way the highlights were applied. After sitting for 3 hours, and her trying to fix her mistakes, my hair still does not look ok at all. And let’s not even mention the cut, that was equally awful, and not executed well at all. Also, I have never been to a professional salon that has left so much hair color on my face while it was being applied. Everything about my experience was horrible. I would...