Walgreens — Local services in Shawano

This has to be the worst Walgreen's pharmacy in northeast Wisconsin. There are few options in the area and none have a drive-thru. Their pharmacy is a detriment to their company and is sadly lacking in efficiency. For example, a family member has been on the same prescription for years and gets a yearly Dr appointment where the medication prescription is renewed for a year. The script sent to this Walgreens to be filled. It's 3 days early so the won't fill it because it's a controlled substance (Concerta) I go to pick it up 7 days later when it's needed. I'm told they are working on it and come back in 30 minutes. This is a busy pharmacy and is normally very slow so the average drive thru time is 20 minutes. I get back in line and get to the window 50 minutes later. I'm told the script is not there and is not being processed... Wth!!! This has happened several times in the past so I ask for the pharmacist. I'm told that they don't have any product to fill the prescription. They also tried to call the Dr to get it sent to another Walgreens but because they sat on it the Dr's office closed. They won't transfer the script themselves and they won't contact another Walgreens to bring the product as that's against their policies. Sooo, I'm told they'll have more on Monday so my family member, who can't work without this med has to sit and wait. The pharmacist told me to complain online as this is the only way the company will pay attention. Employees constantly lie to us about the status of prescriptions and don't have any system, or don't use any system to let other employees know what is going on. If the script can't be picked up due to a timing issue than at least fill it and tag it for pickup after this date only, instead of sitting on it a week and running out of product.

This is not a rare incident. This has happened with Concerta, multiple sclerosis (ms medication glatopa) shots, H.S. Medications, etc. Their system sees the script and shows it "in processing" on their app but the same system can't tell their supply side to order more or notify them that they need to order more product to fill on hand scripts. What a disservice to customers that rely on them for important...

I have been with walgreens for years and there really going downhill. They started with not filling my scripts when my insurance says to fill them. When they run low on medications they can do a partial but then instead of giving you the remainer of your meds when the new stock comes in the make you call the doctor to make a new script. They told me several times they didnt have certain scripts which made me call my physician. The physician would then call walgreens and walgreens would tell them to tell me they have it but will not be filling it until they want to. Two days ago they told my husband they were out of stock that tomorrow i would be able to pick them up, so i call today to ask if they are ready and i get told that i have to wait till tomorrow late afternoon now which is two days of me being out of my medications. My step father is on certain meds and on holidays like xmas they are not open which is fair but because his medications are due that day because the next day he will be out they refused to fill them the day before causing him to run out of his immenosuppressants which he absolutley has to have to keep him alive. They used to be awesome and i used to have no problems however now that they opened up a section for covid vaccines and testing and not adding additional staff people are stuck waiting forever because they have too much on there plate. Im sorry but the covid thing and all stuff related should be done at hospitals and clinics not at the pharmacy without adding...

Pharmacy is hit and miss with the text notifications. You get texts saying prescriptions are ready but more often than not it's not even started by the time I get there. They also tend to not check for additional prescriptions and forget 1 or more items requiring additional trips. They have consistently told me untruthful info about my insurance coverage refusing to fill prescriptions based on that misinformation until I have my insurance company physically call them then their excuses change to something unrelated or unverifiable without calling corporate. Pharmacy techs have more than once told me they have no records of my account and no history of filling prescriptions for myself or spouse. I've had the rewards card since it began that program and monthly refills for over 10 years. At least once someone went into system and deleted all my prescription history according to corporate. And have refused to refill multiple times.

I have learned to just call ahead and hope I don't have to waste more than 5 trips or more than 7 hours driving/waiting each month for refills. If we had ANY other drive through option I'd have switched long ago. Unfortunately, Walmart in town is...