Shelley ACE Hardware — Local services in Shelley

I came here to get something, and they had some items on clearance. I got a basket full of items. When I checked out I asked the cashier to keep an eye on the items as they rang up because I had gotten some clearance items here a couple weeks earlier and there were quite a few of the items that were marked on clearance that did not ring up at the clearance price. We'll needless to say she didn't keep an eye on the register as she seemed to be overwhelmed but such a large order. I had to keep an eye on the little credit card display to see if they rang up correctly. I caught a LOT, but it was difficult because that display was about 3 items behind where she was ringing. She acted perterbed when she had to go back and find the ones that rang up wrong. I shouldn't have had to do for her what I had asked her to do. But there was about 5 to 10% that snuck through at the wrong price while I was unloading the basket. I was not happy when I got home to find that. The items I got were 90% off, so I got charged 90% more than I should have on those items. It's probably about $100.

As I reviewed the receipt, I was upset. It was over 3 weeks ago, and I am only now posting my review because I wanted to be fair and not leave an angry review. One thing that upsets me is being charged the wrong price.

My experience a couple of weeks earlier was not bad at all. The guy who checked me out was very careful and caught all of the pricing errors in the clearance items.

Ace hardware is an overpriced, convenience hardware store to start with. You know that going in, but it's a whole new ball game when you're charged regular prices for clearance items.

This is my experience, the other times that I have been in have been expensive but good. Hopefully your experience is different.

I will withhold recommending or not recommending...

It's an ace hardware. High prices, minimum wage attitude employees. Our experience with the physical location was good, but when we asked a worker about the location of items (master link and propane) the employee didn't know what the items were. Additionally the cashier couldn't figure out how to put our coupon in to her system, sort of snarky about it as well. All in all the drop in quality of this ace is the same...

Poor customer service, I waited at the counter for about 5 minutes to be checked out before anyone would help. The guy at the service counter looked right at me and continued doing what he was doing while I stood there, until he decided he had to do something. I like to support the local businesses but they really need to step...