Geller Jewelers — Local services in Shoreview

If I could give this business a 0 rating I would. I brought in my watch for a battery replacement; a good brand that was not inexpensive at all. The older man who let me in the store after I rang the security buzzer, grabbed the watch from me after I gave him the coupon the store requested be shown before purchase, & gruffly said, 'oh this is a piece of junk'! I calmly said, 'no, this is "X" brand & was X amount of $ to purchase. His response? 'Well you got gypped!', 'this is a PIECE OF JUNK'! The caps are intentional, but they can't impart the rudeness of his response. He went to a counter to gouge at it with a tool that appeared much too large, & I said, 'please give the watch back to me, I'll take it somewhere else.' He gruffly said, "I can't even open it, it's JUNK'! I took the watch, still wasn't rude, & said, 'I've never been here before, but I won't be back'. His response? 'THANK GOD'! So if you plan to shop there, good luck. There was no one else in the store shopping, which I now completely understand. If I have to give it a star to be able to post, I will just say there was a beautiful brindled German Shepard pacing back & forth behind the counter, the poor dog obviously trapped there all day. Beautiful dog, absolutely...

Last Friday I went into the store to have a battery watch replaced on one of my ceramic watches. I had a 50% off coupon which I showed to the man behind the counter. He was a very unfriendly old man with a dog behind the counter. The first thing he said was "this will be $75" which I thought was ridiculous. Then he continued to say that it would take an hour and a half to do it because of all the screws and that I couldn't use the coupon. I almost laughed in his face because, yes, there were four little screws on the back but there is no way it would take an hour and a half to do that. He said no one would do it. Well, the very next day I went to a jeweler in the mall and he did it in 5 minutes for $19.99! I try to support local businesses in my area, but I will never go back to that place and I will tell everyone I know what horrible customer service...

Two Stars for the lovely dog. Posting my experience so others can learn from my mistake. I brought in a Fossil Men's watch to get a new stem & crown installed. The crown is the side "knob" you use to set the time on a watch - my stem broke. This watch is/was $90 new, maybe worth $50-$60 used. My mistake was not asking for a quote, it never even dawned on me to ask because you can get stem/crown repair kits on Amazon for $20. When I went to pick up the watch I was shocked to here the repair price was $211. I told them I couldn't pay anything close to that and to go ahead & keep the watch. I'm torn because they are either massively bloating their cost OR buying very expensive Rolex style parts. If the latter is true, why not pick up the phone & call me before ordering it? So, if you get anything repaired here, get a...