All Star Lanes — Local services in Shreveport

We came to Shreveport, LA from Las Vegas to celebrate my 11-year-old’s birthday with family by bowling. Unfortunately, our experience was extremely upsetting. There were only two lanes in use when the owner abruptly approached my 14-year-old daughter because she was bowling in sneakers. Instead of addressing the parent (me), he walked up to a child in an aggressive and intimidating manner, saying: “Girrrlll, I will shut it down, you can’t bowl in sneakers.” The way he handled this was completely unprofessional and inappropriate. To follow the rules, my daughter immediately put on bowling shoes that were purchased from this very establishment—along with other bowling gear like balls and bags—given to her by her godmother. Even after doing the right thing, the owner came back a second time, this time rushing over with police, confronting and embarrassing my daughter in front of everyone. She was in tears and terrified, even though she had corrected the issue. This is a 14-year-old 9th grade honors student who is also earning business credits at CSN College in Las Vegas. She was simply trying to enjoy being a kid, bowling at her little sister’s birthday celebration. The treatment we received from both the owner and cashier was disrespectful, unnecessary, and deeply disappointing. Instead of celebrating, we left upset and hurt. No child should ever be approached or humiliated in this way, especially when they are...

Was excited to take teens bowling. Walked in at 4:55 on Wednesday and young man with a smile at desk alerted us to a special that started at 5pm. Thought that was pretty friendly. So when 5pm hit my phone, I went to the register to pay and the girl said it’s not 5. I showed her my phone and the response I got from her was, my register doesn’t say 5.

The other gentleman saw the surprised look on my face and tried to recover—I’m not sure why all our clocks and phones don’t line up to the register clock—then she said, with no apology AT ALL, “you got 4 minutes.”

So I give my kid a $10 bill to get a bottle of water, he’s 12 but looks like 16, and a different lady (I’m betting the one who does customer service training) gave him the wrong change. He and I go to that desk to ask for the appropriate change, I say, “Excuse me, I’m sorry I think there was a mistake in change. He gave you a ten.” And I show her the change. She said I gave him change for a five because that’s what he gave me. I shared that all I had for cash was a $10 bill, so he couldn’t have given her a five. Begrudgingly, she returned the money but not before rolling her eyes and saying something rude. I’m guessing she gets lied to all the time, but that’s not me, so I was shocked by the treatment.

I was excited about the deal we WERE going to get. But there’s no way I was sticking around to be treated badly a third time.

Not recommending this...

I tried to give it a second chance but NEVER AGAIN!!!! It's only 3 good workers but this one behind this food counter is RUDE. My son's icee cup wasn't on and fell over so I asked her to make another one she said I could buy another one because it comes out of her paycheck if she makes him another one. Excuse me!!!! So as I am getting ready to leave the manager Mike comes out and another worker tells him what is going on and he tells her to make my son another icee. She makes the icee but the entire time running her mouth. She comes to the counter and throws the icee at my son!!! My father is standing at the counter and sees her. My dad asks for Mike because I'm ready to jump over the counter at her. Y'all who know my dad know he doesn't get upset hardly ever. He ask Mike what is her issue because now she needs to be fired!!! He says he will talk to her and I'll get my son another icee!!! WTH it's no longer about the icee at this point...