Kroger Marketplace — Local services in Shreveport

I shop here weekly and LOVE the store, but they need to revamp their Click list Pick up or end it. I have done the click list here for a while, but since the pandemic, the pick up process is a mess!!! I ordered about 25 items that I get almost weekly at this location, but due to a hectic schedule, I decided to try click list again. I will NEVER use click list here again. I arrived a little before 3 pm when my pick up time was from 3 to 4. All 8 spots were full and about 3 cars were waiting in front of me. I expected a wait due to this. I finally got in a spot and called. I had received a text that my order was ready for pick up and when I called once in my spot, I was told they would get my groceries out as soon as possible. After waiting until 4, I called to check on my order. I was told it was up next. So then 2 cars were serviced with their groceries (both had arrived after me) so I checked again and was told I was next. Once again, they came out and filled an order for another person who arrived after me. When I called this time, I asked how to cancel the order because this was absolutely ridiculous. I was frustrated, but not yelling. The girl on the other line started telling me they only had 2 workers and asked why I was yelling at her. I told her that I had been waiting for almost an hour and half, been told multiple times that I was next, but others who arrived after me were serviced. A man took over and told me if I canceled it would take 3-5 days to get my money back. Needless to say, I waited and was NEXT, but had never received a text or email about substitutions or unavailable items prior so I assumed they were all available. I was wrong. I had to ask and found VERY common items I get weekly were not in my order and an item was substituted without my permission. I was beyond frustrated and felt that maybe my order wasn't ready and they were filling as people arrived. This service at this location used to be my weekly shopping option prior to the pandemic, but I would not recommend this service at this...

The Customer Service desk had a "Be back in 15 minutes" sign at 6:10 pm?? Other front in supervisors were not friendly. I ask if someone else could do a return and the front end supervisors sent me to the person at self check out - he didn't know how to do a return because I paid by a check written on 22 Oct 2018. After asking another front end supervisor he came back and said I would need to wait until the CS desk was open again because no one knew how to do this kind of refund. I ask if the manager could help and he pointed out the manager was working at the front entrance a few feet away. This Customer Service Supervisor looked at me and wasn't making a move so I had to ask him if he would find out if the manager could help him. He was reluctant to ask him but finally did. I pointed out that the check was written on 22 Oct 2018 and there was no problem as the check had already cleared the bank. As you can see, this transaction had a few areas of break down in what should have been a simple transaction. I do have to say again....the 2 other customer service supervisors were not friendly nor did they try to step in and help. By the way, why would a "Be back in 15 minutes sign" at the Customer Service desk be Ok after 6pm or at any time really? It's the CUSTOMER SERVICE DESK. During the time it took for my transaction, the line at the CS desk continued to grow and it was obvious these customers were not happy either. This whole issues was not pleasant and NOT the...

You can find just about anything at this Marketplace Kroger. It has the freshest and most variety of produce. The new doors on shelved items in lunch meats prepackaged, some bags of stirfry, and salad kits in produce, dairy may save you money on cooling bills, but as a disabled person using an electric cart, it is very hard to get close enough so you don't fall out of the cart plus opening the door., is almost impossible. Especially with socializing distance requirements. It took me 10 minutes to get a bag of stir fry Veggies. It came down to my arm or the glass being broken by the cart. Same goes with all of your glassed in shelves. The doors need to be wider so you can pass them up and be able to get close enough to save my arms. I am only 5ft 2in. So I am at a disadvantage before the doors were installed. So, I no longer able to go shopping without bothering someone on every corner of the store. Please do not put up doors on the regular produce. The store is clean and well stocked. But my husband and I have noticed that they are bringing out expensive stock they couldn't sell before. And a lot of items are kroger brands with a higher price tag. Just not as high as name brand. I thought that their were laws about gouging! And they say take just what you need. LOL If you wait until next week it will be a...