Starbucks — Restaurant in Shreveport

I've been going to this Starbucks (in this area) for the past 3 yrs since we moved here. I've experienced good customer service and some not so good service. But, today was a standout kinda moment for me that I will not ignore. My husband and I ordered (2) Pecan crunch lattes, extra shot and whipped cream on both. On the drive home I noticed my latte did not have an extra shot. I called to let them know and the young lady who answered was quite rude and very nonchalant. She told me she basically didn't know wut I wanted her to do because she didn't think Starbucks had a policy to replace coffee that was not made as ordered. She further told me though I had paid for the extra shot, she wasn't aware of it or probably 4got to put it in there. I asked to speak to the manager and she asked me didn't I already talked to customer service b4 calling her and wut did they say? Finally, the worker who took our order got on the phone and had no solution either. So I gave one. I asked her to take my name down and the next time I'm there, they can just remake it. She then asked why would she take my name when she doesn't know who'll be there the next time I come. Folk's, I give up! Buy, by the time I got ready to get off the phone she asked for my name. Smdh! I used to hold the Starbucks brand in high regards, but lately, not so much. I think I'll spend my money with CC's Coffee. It's only a few steps away in the same...

I don’t presume to know seafood or Jambalaya, because I’m from the Midwest! With that being said, for $50 I feel like it could have been a lot better. My jambalaya was lukewarm, and it was evident it had been sitting awhile. Had the jambalaya been hot, I think it would have been awesome, because the flavor was great! The shrimp was nothing to write home about, but it was good. I didn’t care for the tarter sauce, but I don’t like tartar sauce with my shrimp. My husband’s grouper wasn’t bad. He said it was really good. Our server, I think Ashley, was ok. When we sat down there were only 2 other tables, but she just didn’t seem like she was excited to be there. Will we be back? It’s possible, but I just wish I had felt wowed to want to...

Good products and all. Also very professional yet friendly! However, it would seem due to the location (inside of the Kroger) and size of their area, only 1 person is working there at a time. I’m sure on some days there maybe 2-3 employees. If you’re in a rush and not familiar with this store, you may want to consider a different location. Fortunately for me, I had all day. I waited in line for 35 minutes with 8 other customers, but the employee was doing her best therefore I...