5 Star Jewelry & Watch Repair — Local services in Simi Valley

I recently took my mother’s gold watch to 5 Star Jewelry & Watch Repair to have a new battery and strap installed. From the start, their service raised red flags. They claimed the battery could not be installed while I waited because the face of the watch needed to be removed—a supposedly complicated process. This explanation made me suspicious, as I had the battery removed by another watchmaker a few years ago, right in front of me, in under 10 minutes.

They assured me they would call when the watch was ready, but they never did. After 10 days, I called to follow up, only to be told that the watch’s movement was not working properly and asked if I wanted them to replace it. I declined, as the watch had been in perfect working condition when I brought it in. When I went to retrieve it that same day, I discovered they had damaged the watch housing, leaving it badly scratched—clear evidence that they had used improper tools to remove the face.

Adding to the frustration, I decided not to purchase the new strap since the watch was no longer functioning properly. They removed the strap but then informed me they wouldn’t charge for the battery because it would be “too much hassle” to take it out. Remember, the previous watchmaker removed the battery in less than 10 minutes without issue.

This shop’s lack of expertise is glaring. Not only did they damage the housing, but they also rendered the movement inoperable. I strongly caution anyone considering their services to think twice. Their incompetence cost me a...

Fabulous watch (antique and modern) repair, choices of bands. The business is a father/son jewelry store with many choices new/estate according to your wallet size. They also repair jewelry. Very innovative in repair design. They seem to have a good sense of their clientele's needs and purchase value. I believe they also buy back jewelry by metal weight...don't hold me to this. I would call or go in and ask. They have a steady flow of customers, and like a good restaurant, that would seem to show a significant degree of customer satisfaction.

Update: since I wrote the above review over a year ago, I have had the opportunity to return multiple times. Their expertise goes far beyond watch and jewelry repair. They excel at jewelry customization and restyling. Plus, they have broad categories, both new and old, of...

Friendly owner and nice shop. I came in for a watch battery replacement which was fast and inexpensive but it came at the expense of good attention to detail. Upon returning home I noticed that my watch caseback was installed crooked and not properly re-sealed. I was able to remove my caseback using my fingers. I should have taken a better look at my watch while I was still in the store. Not thrilled that I will have to make a...