Beeps Diner — Restaurant in Simi Valley

Too bad ZERO stars isn't an option! So, my family and I came to this restaurant about 8 or so weeks ago and requested outdoor seating. The wait wasn't too bad, but once we were seated the table was noticeably dirty so we asked for it to be cleaned. We waited around for 5 to 10 min just to have someone come out and wipe down. It was another 10 min for someone to take our orders. The orders were correct and food was tasty, but service was EXTREMELY SLOW! My husband addressed the issue with our server and asked to speak with the manager. Our server indicated that he was one of the managers and apologized profusely and said that they were short staffed that day due to staff calling out that particular day (Saturday). My husband being a business owner himself understood, but felt issue should have been addressed earlier. When we checked out, our bill was incorrect (higher than it should have been), but we didn't want to linger any longer than necessary, so we paid and left. Our kids had enjoyed the food and they thought it was such a cool place we decided to give it a second try a few weeks later. THAT'S WHERE THINGS REALLY WENT SOUTH... SECOND VISIT- We again went on a Saturday afternoon and requested outdoor seating. Once again, very slow service. When I placed my order I requested a topping be excluded from my order. After waiting what seemed like forever for a couple of hotdogs and a salad, when the orders finally arrived they indeed messed up and added the item that I requested NOT to have on it. When I brought it to their attention they begrudgingly took the plate back to prepare another one. When they brought it back the SECOND time, it was smothered with something that I didn't recognize, nor was it on the first plate. When I took the plate inside and asked what it was NOT ONE SINGLE PERSON IMMEDIATELY KNEW WHAT IT WAS!!! How do you routinely serve something that no one can identify??? At that point, I just said cancel the item as I did not trust what they were serving me. Our waiter came out within minutes not even acknowledging the incident and just left the bill. He probably just wanted us to leave and trust me I COULDN'T LEAVE FAST ENOUGH!!! I won't be going back there ever again. My family enjoyed their food, but what they lack in customer service, it's NOT WORTH...

As a former long-time San Fernando Valley resident, I have been dining at the original Beep’s restaurant in Van Nuys for many years. Having relocated here to Simi Valley several years ago, I was very pleased to see the old Millie’s restaurant turned into a Beep’s Diner, as the food has always been great, and at a very decent price.

I have never experienced any food quality or service issues with the Beep’s location in the San Fernando Valley; even during times when it was very busy.

The ongoing issue that I have been CONSISTENTLY experiencing at the Simi Valley location is the extremely poor CUSTOMER SERVICE and rude attitudes that the care-free young employees seem to have, specifically at night…

I have often politely asked the counter employees at night what the status of my wife’s order is, CONDUCIVE to the text notification that clearly indicates that the order is or should be ready, and it isn’t. I am certainly able to be patient, though my wife is a diabetic patient and needs to eat within a certain amount of time after having her insulin… and the usual reply from the nighttime employees seems to be very curt and rude, with one young employee actually rudely telling me “you just need to be patient, and chill out”. Other times, I observe several employees walking back and forth behind the counter, and NOT ONE OF THEM ever offers to politely ask “Can I help you, Sir”?

Though it is quite understandable that things get busy, an employee should never berate a customer who is simply asking for a status update on their PAYED-FOR order, or be rude and unhelpful in any way… and, I sure as hell did not appreciate one young employee actually telling me to “Get Out”, after asking several times about the status of my to-go order… THAT is just simply NOT ACCEPTABLE at all, and certainly not the proper way to treat a loyal long-time customer!

I would love to see some marked improvement in how your young employees are trained in Customer Service measures… as well as perhaps an evening manager that will actually, umm, MANAGE the business… Thank you for reading this, and I hope that it is taken seriously, as your evening employees are HORRIBLE at delivering the most basic of Customer Service.

Thank You, Dennis...

Been here before. Food is good, hearty fare and tasty. Problem is the service is slow. Took about 5 minutes to seat three couples, including us ( the restaurant is pretty small, so I can not figure out why) even though there were a ton of open tables .

The burrito I ordered arrived luke warm. My wife's french fries were cold. When we finished eating, we asked our server for a box . He acknowledged us and then proceeded to stand around talking with other servers in front of the kitchen window. I finally got up after 10 minutes or so and got my own to-go box. Could be a nice place, if somebody was actually managing it.

Okay, came back again 3/14/22. I WANT to like this restaurant, but they just keep missing the mark every time.

First, the iced tea was literally water with ice and so weak it wasn't even the color of tea. Then I went to use the men's room, it wasn't very busy, maybe three tables were occupied. Plenty of staff on hand, in fact, one young worker was in the restroom when I entered. He checked his hair, washed his hands and left without looking around. The stall was in dire need of a cleaning, no seat covers and only about four sheets of toilet tissue. I mean, you're in there, check it out!! This was around 5:30PM, so nobody checked it out between lunch and dinner??

Food came to the table warm. Chicken fingers and fries and a chili size, 1/2 pound burger, not hot? How is that even possible? The burger, the same used for their signiture dish, was just ok, a flat, uninteresting frozen patty. I would gladly pay an extra couple dollars to have a fresh, hand formed burger with good texture and some flavor.

The baked potato was very good.

These things are just minor, in and of themselves, but someone is not paying attention here. Also, we come here for the 50s diner atmosphere and there was no music for the first twenty or so minutes that we were in the restaurant.

You guys CAN do better and not only survive,...