A & R Electronics — Local services in Smyrna

This company sells defected TV's and after speaking with them expressing your discomfort athey will get irate, belligerent, and down right direspectful. I called to find out a way to appropriately retictify the situation however the owner as well as an employee proceeded to raise their voices, speak over me, tell me there was nothing they could do followed by hanging up the phone on me. This particular company seriously needs a teaching moment in regards to coustomer service and customer complaints. Even if I as the customer were incorrect in my discomfort there is never a reason as to why any representing of the company should hang up the phone or get irritate . I merely wanted the second defected tv to be exchanged for another and not a refurbished one as the...

Avoid this place at all costs. I had the worse case scenario happen. I walked in and bought the nicest TV he had, this 82” OLED Sony Master Series about a year ago. I paid $2500. After like 4 month this black line appears across the TV. I called the owner and he’s like, “It’s your fault, you did something. No warranty” and hangs up on me. Be warned that if you buy a TV from this owner and it malfunctions HE DOES NOT CARE and WILL BLAME YOU. I ended up throwing the TV away and so this store cost me over two thousand dollars....

I'm only leaving a review because a friend that I recommended this place to has had her TV for the last 2 years that she bought from this place. She is now looking for a soundbar, and plans on buying it here. I also bought my TV, that I got back in 2014, from this SAME location. both TVs still work great, and it's a shame that I waited so long to leave a review, but I was very pleased with my experience.

Furthermore, the prices are very competitive...