This is a great business and bike shop. I have so far bought two high end bikes here, and I have been fully satisfied in every respect. The service is absolutely the best! I needed a minor fix on a bike I recently bought, and Nick, the owner, came to my house (over an hour away in each direction) for the repair being that it was off season and had time available. I wouldn't expect him to be able to do that during the high season. I am definitely a perfectionist when it comes to my sports equipment both in its performance and appearance. He has made sure that everything is absolutely perfect on all my family's bikes, no matter how minor a detail it is. I live quite a distance away, and there are many other bike dealers closer and more convenient, but I make the trip because I know for sure that everything will be perfect and I will be given great care and attention. I definitely plan to buy more high end bikes here, and I definitely, without hesitation, recommend this bike shop for all of your bike...
Read moreThere are good bike shops and there are great bike shops. New Hope is definitely in the Great category. I was riding along the towpath when my crank arm began to loosen. Fortunately, I was just a mile from the New Hope bike shop and stopped in for repair. I wanted to buy an Allen key set to make the repair but they were out. The gentleman was nice enough to find me a single Allen key to fit my crank arm and gifted it to me! I also need my tires inflated and the mechanic gladly offered his assistance. In the process of inflating my rear tire he noticed a bulge in the sidewall. So, instead of inflating a tire to full pressure he backed it off about 20 psi. I would have purchased a new tire but the ones they stocked might not have worked on my bike. Bottom line, I was impressed with the professionalism, technical expertise and customer service of the gentleman that run this shop. Highly impressed with the professionalism, courtesy and support of the gentleman that run this shop....
Read moreI purchased a bike from New Hope Cyclery, and the whole experience from start to finish had been completely and utterly horrible; I can only blame the owner Nick, and how he runs his business.
Luckily, I reached out to Trek directly, and they made everything right. I couldn’t be happier with Trek as a bike and a company. New Hope Cyclery and the owner Nick are an embarrassment to the Trek brand.
If the Delaware River was overflowing, and New Hope Cyclery was giving bikes away to escape the flood, I would rather take my chances and...
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