Ashley Store — Local services in Somerset

I ordered a bed from the somerset location about a year ago, I paid half down on the bed in store and then made payments as I could until I was able to fully pay it off. Before I got to pay it off they called me in the summer last year and said my bed and everything was in and asked when I could pay off the remaining balance, I told them at that time i couldn't pay it fully, they said that was ok. Two months ago I paid it fully off.....to then get a call after a couple days saying the warehouse had "MISPLACED" my mattress and id have to come back and order a new one. I went and spoke with the manager, i told him how I would just like my money back since I was now going to have to wait for a new mattress, he explained to me he could order me one that was just like the one i originally ordered since they had already stopped making the mattress i wanted in the beginning and that he would most definitely have it here withing 2 weeks. I waited the two weeks they finally called me to tell me it was all in, I then drove to the somerset warehouse loaded my bed and brought it home. Once here I began putting it together only for me to be missing hardware for the head and foot boards. I called back again they said the warehouse would have the parts I need. I drove up there again, they gave me a bag of hardware, which I got to looking at it and was the same hardware I had already used on the rails. Luckily I looked at it before we left. I told them the problem they then got to looking at my order to find out they sent me thr wrong rails. He said they were in the warehouse still so he went looking for them. He finally found them after about 40 mins of searching, only to tell me there was a manufacturing defect and that's why they gave me the wrong rails, but he could have the correct ones for me in two weeks, again. This was our first time dealing with ashley, but I can absolutely say for sure it will be the last time we deal with them.

Sincerely, One very...

I'm only giving Ashley HomeStore a 3 star as of now. I dont like reviewing until after I hv received my furniture so that way I can review the entire process. Saleperson was nice but you know they have to be to make that sale, they gotta earn a living too. This person was not pushy, and did not hover around...she actually gave us time to look around before approaching us again. I told her what I wanted, she pointed out a few suggestions and helped my purchase stay within my budget. I was approved for a credit limit fairly quickly, just enter your info into a kiosk and it instantly verifies you for credit depending on how good your credit is. I purchased a bed, mattress that was on closeout sale and the mattress base, comforter set, 10 yr protection plan, and mattress cover for $2,888.00. My monthly payments will be in the $120 range on a 2 yr payment plan which I am ok with as it's another open line of credit which helps build my credit. The more open lines of credit you hv the better for your credit history. If I can remember, I will come back in 4 weeks and update my review as that's how long it takes to get everything ordered and delivered. Oh delivery charge for local area was $79. *8/30/19 Bed delivery came within 3 wks of purchase, delivery guys were nice, and very efficient. My original bed was a sleigh bed with storage which didnt fit with mattress base...if get a fancy mattress that raises up and down the base will not fit d/t the storage drawers. Delivery guys told me to call the store back and they would replace the bed which they did. Replacement bed came another 2 wks or so later and mattress base worked great. All in all I was ok with the service. My monthly payments are...

We were window shopping while in Somerset and burning some time for the day, when we decided to stop in at this Ashley store to look at some living room furniture. A wonderful young man, Ross, welcomed us as we started wondering around. Told us if we had any questions to ask away. He then sat down and let us go about our business. I'd much rather look around myself than have a salesman follow me around and try to sell me anything and everything under the sun. So we found this lovely couch and loveseat and sat for about 10 minutes discussing and talking. Well, we finally talked ourselves into buying the furniture. We found Ross and he helped us so swiftly and smoothly get approved for interest free financing and even saved us OVER $600 on the set, even after we had sat down and was about to purchase the set for the displayed price. He said we deserved the memorial day sell coming up. Goes to show he wasn't trying to con us into buying them because the discount came AFTER we already decided to purchase the furniture! So thank you Ross for being so kind and helpful and it was a joyful pleasure to make this purchase...