Iz Schwartz Appliance — Local services in Somerset

Beware ! Sale associates are unaware of store policies, and the owner Leah has no working knowledge of her own business, so how could we expect anymore from her staff. It’s clear it was blindly taken over from a family member, and she runs it like a circus. They sold a high end appliance to me , took a 7,000$ deposit and after delivery was scheduled and I made arrangements to have such accommodated within my renovations, they called and wanted full payment two weeks prior to delivery, after I was told the remaining payment would not be due until the morning of delivery. The sales associate expressed to me the appliance was being pickup to sit in a warehouse a week prior to the actual delivery date to my home , refused to send me photos so I could confirm the condition it was leaving their sales floor in as it was a floor model , and prior to purchasing was told it was in like new condition, then decided to cancel the sale as they told me they made a mistake and sold to me “outside of their district”. Still yet to receive my 7,000$ refund. They were rep to the BBB, their distributor Clarke who was appalled by the owner’s actions as well as the AG’s office . Go elsewhere put places like this whom are trying to rob customers out of business! They will be the next on the news along with Boston Appliance

Responding to this basket Case of an Owner Leah… Kim the sales associate herself on Thursday 7/27 confirmed the delivery via phone call with South Shore Delivery . At that time took a 7,000$ DEPOSIT and at that time never asked for full payment hints why only a DEPOSIT was given, rep., was sent and sale was finalized . If that was their “ policy “ why was full payment not taken at that given time?

Leah , the owner again admitted on Monday July 31st via phone her sales associate made a mistake and should have ask for full payment on 7/27 hints them not even know their own store policies (embarrassing)!!!!! At that time again this was a mistake on the stores behalf and who is paying for anything in full until they have the item in hand .

They then proceeded to tell me in the same phone call the delivery company was picking up my refrigerator on the 8th of August when delivery was scheduled and confirmed the week prior for August 15th ( very sketchy and confusing). When I explained I wanted our 10,500$ Refrigerator to not be loaded on and off a moving truck to then be stored in a warehouse for a week , after I was told !!!! It was getting pickup on 8/15 from the store to directly be delivered to to my home , they was also changed. I asked for more clear and detailed photos of the refrigerator to be sure we could confirm the condition of such since it was a floor model, and all of that extra moving of the item leaves a larger probability for damage to a very expensive item. Leah the owner refused to send the move detailed photos , was so rude and unprofessional such a snob , and then decided to say the store sold out of their district and conveniently canceled the sale , went back on their word and refused to meet me half way and take the rest of the payment (which out of the 10,500$) all that was owed was 3,500$ , so we had given them more than half on the morning or the delivery which again was 8/15. So please again stop lying , still our credit card it YET to refunded we had to flag this transaction as fraud , we also contacted the CEO of Clarke , their main appliance distributor and he was APPALLED!!!!!!!! Felt so bad for my husband and I personally wants to make good for it, and got us the same refrigerator because of this little fool’s bad customer service and tantrum throwing , instead of just waiting the week to take the rest of the payment upon delivery like we were originally told , she demanded it at that moment . Good customer service would have said yes , that was a mistake on our behalf , so this time we can certainly wait the day before delivery.

Another case of a clueless little peasant taking over daddy’s business trying to be an entrepreneur but recklessly driving it into...

Ive had good service experience in the past, but today was different. I called at 9am this morning looking to purchase a refrigerator today. I was told a sales rep was not available. The individual took my name and said someone would call me right back. At 1030am with no call I called again. The individual who answered again put me on hold for a brief min then came back stating noone was available. When I explained I called earlier and provided my name she said I was next on the list to be called. At 1205 with no call, i called back. Again put on hold for a brief moment. I was informed no sales rep was available. At this point I was a little ticked so I provided my name and stated if it takes 3 plus hours to get a call back to purchase a refrigerator to take my name off the call back list. I ended up calling Lowes in Dartmouth and was able to order a refrigerator on the 1st call. While I would prefer giving my business to local companies with the poor service received, I had no choice. i did call and speak with the owner Lea this afternoon to inform her of my experience. She stated sometimes a call back can take until the end of the day....Really? The delay lost them this sale and who knows how many others. While this may have been a small transaction, with managing multifamily units there is always a need for appliances...With Lowes providing prompt service they've earn my...

Working during a pandemic is never an easy job. These people (specifically, Steve Gloster, Steve Leddy, and Leah MacLeod) have worked so hard to keep us updated. We renovated our kitchen in March and purchased a fridge, microwave, stove, and dishwasher from IZ Schwartz. Due to our very limited space, we had to get a not-so-popular small fridge. Steve G helped find us the perfect match. But due to production slowing and issues with parts availability, our fridge kept getting pushed back to no one’s fault. These three were in constant communication with us, letting us know every update that they received. They put up with our frustrations and were honest with us about the country wide shortage and were not defensive at all when we asked what would happen if we wanted to cancel. Leah has been so kind and everyone has been so patient with us. When we recently found out that the fridge we wanted was having the production postponed for another 6 months, Leah helped us tirelessly find alternatives.

It has been a long, long nine months. But these people have done top of the line customer service work throughout all of the hoops they’ve had to jump through for everyone and themselves. Cannot thank them enough.

Also, thank you to the delivery guys for being patient and...