Epoch IT Services — Local services in South Whitehall Township

I will be forever grateful to the wonderful people at Epoch IT. My laptop was hacked and I searched for computer services and saw Epoch listed. I called and the woman who answered (second ring, by the way, no long drawn-out introduction message) listened patiently and empathetically as I went on, and on, and on, about how embarrassed I was and I knew better, etc. She assured me Epoch would be happy to make it all better. No pressure or hype, just bring the laptop in and Epoch will take care of getting rid of any malicious software that the hackers loaded onto my hard drive.

I did that and in less than 24 hours (yes, a little $$$ extra for expedited service) my laptop was clean as a whistle. Matt and Doo Yen were wonderful. So pleasant and patient which is exactly what I needed.

This hacking event spurred me on to get a new desktop and Matt came and picked up both the old and the new desktop and brought it back the next day with all of my files loaded onto my new machine. Matt made it easy for me to access all of my files which is amazing if you've ever had to bring all of your files over from an old computer to a new one.

I am up and running again (I work part time for a lawyer) and I feel assured my machines are clean and running at peak speed and Epoch turned a very stressful situation into a happy ending. Thank you Matt and Doo Yen for keeping my spirits up and...

Fixed my computer screen in a timely manner, and it now functions better than when I first got it years ago. Apple refused to give me a new screen since I have a 2019 MacBook Pro, so I didn’t really know where else to turn.

Epoch IT does charge a $150 diagnostic fee, and they bill $150 for each hour work. Luckily, since I knew the issue when I brought it in and it was a quick fix, they were generous enough to waive the service fee.

The part itself was $500, so the high price that I paid to get this computer fixed of just under $700 was more than I expected to pay, but very reasonable considering that Apple was going to charge me $600 if they could have done the repair themselves, and Epoch needed to order a new screen specifically for my machine.

Would definitely recommend going back, I was just a little caught off guard by having to pay the price for part and diagnostic fee before the part was ordered, and this payment can only be completed via online portal.

Sadly their portal does not offer updates on the status of the ticket you have open, but they are quite responsive to emails if you send one inquiring about the status.

Their elevator is EXTREMELY slow, but overall everybody was very friendly in fixing my computer, and their service was exceptional (and much quicker than the elevator...

My son is a learning and growing 15 yr old who’s been building his PC since 12 yrs old . He received some new hardware for his PC ; for his birthday (yesterday) and of course we THOUGHT we knew what we were doing ... just a quick switcharoo of parts etc . No such luck !

It was a Saturday - who would even be open to help us in the middle of a PANDEMIC global shutdown? I called Epoch , on some whim that maybe come Monday someone would answer my message .

I got an almost IMMEDIATE call back from Ben .( He literally is a lifesaver! ) I explained our Haphazard job and he said that it wouldn’t be a problem for us to stop by and drop off if need be !!! ON A SATURDAY AT 5pm?! AMAZING!

We got there and Ben came out and handled everything ! We waited a minimum of 15-20 mins and he had fixed the issue! He also gave a quick crash course on what we needed to do/not do, some extra screws and a couple zip ties for cords!

Ben was Beyond Helpful and made such a wonderful effort!! it was so appreciated !! Will be going to Epoch for all our computer and IT needs from here on out !! Very fast reliable service and clear concise instructions and explanations ( for us non tech heads) & affordable!! ** And he saved a 15yr olds birthday from being...