Beiter's Furniture Mattress Appliances — Local services in South Williamsport

Went into the Lock Haven location and they informed me that the item I wanted was at the Williamsport location. The person that helped me was incredibly nice and very attentive. I had even stopped in earlier this week to gauge prices of couches for my upcoming living room remodel and Tina Schauer was incredibly helpful even though I was just window shopping for the moment. Walked into Williamsport the next day and wow. Dealt with what the reception person told me was named Karen and just wow. I told her that the person called and had my name put on it. She was incredibly rude and kept typing as she was asking questions and I kept informing her a hold was put on an item I don't know where it would be. I then told her I guess I will just go look for it by myself and then she stopped me to actually help. I had to look back up on my phone the model number. When we got to it she told me it was already sold with a tag on it. I picked it up and looked and it was my name and the S had been altered to an H. If I had not done this I would have just walked away. I then inquired why even though it was 50% the original price was marked 60 dollars higher than the online price. (I will be in contact with management this week about this because there is no reason sales people should not be able to tell me this information and if there isn't a reason I got ripped off) Karen even went out of her way to inform me that the people at Lock Haven usually have no idea what they are doing and that it may need to be corrected. Even if she thinks this, berating fellow employees just hurts the business you are representing in front of customers. The people who loaded it were really nice. I went back in to inquire my sales persons name and the person asked if I wanted to talk to her, I told her how she was behaving and the sales person who was assisting other customers gave me a look that they were not surprised to hear what I had to say. Karen is the literal definition of over entitled. I honestly hope the person in Lock Haven got any commission or credit...

Well my issue isn't resolved yet but it seems the Williamsport store oversees the Mansfield store?( That's the impression I get?) I really don't know what is the truth at this point I finally (I think) have a issue with our purchase resolved? But have to wait over a week for delivery! On the subject of delivery the staff say one thing the website says something different? They always wanted to charge us for delivery of our purchase so (even being disabled) we rented a trailer to get out original purchase!!! The website says out purchased was eligible for FREE DELIVERY? Hmmm we spent more than the minimum requirement listed on the site but they wanted to charge us $59.00 not kosher Beiters! Not if you want your customers to return!!! Here's what Beiters website says about Delivery! Local Delivery: Bedding $396 And Up: Free

Included: Unwrap/inspect. Secure frame or bed if possible. Place foundation and mattress on frame. Adjustable beds are assembled, placed, and tested. Recycle of your old bedding

We paid over $500 for our mattress set!!!

.Local Delivery: Furniture $59

Included: Unwrap/inspect. Place. Test. Level (where possible) Not included: Some items may require additional fee for assembly such as Bunk beds, ready to assemble furniture*, Storage beds, Futons, Dining (select)

Sure there's a charge for furniture we did get a $400 couch by we got a mattress that was supposed to be have free delivery and they would have been...

I never leave reviews but i/m honestly very upset. My lady, and I came into the Williamsport store this past Sunday 15 mins before closing. We were instantly greeted by an employee, and she quickly informed us that they close in 15 mins. We shot to the back quick to look at beds, and a guy asked if he could help us, I told him what we were looking for, he showed us 1 bed and said we close in 10 mins. I said we'll make it quick and be out of here before you close, he walked away. An announcement comes over the store saying we close in 10 mins. We looked for a few more minutes, and proceeded to the front of the store and looked at a desk, nobody bothered with us at that point, 2 employees watch us walk to the door to leave, and the door is locked at 2:58 pm. Nobody says have a nice day, nothing. Don't even offer to unlock the door, and let us out. We unlocked the door and leave. The salesman who waited on us was rushing to his car from the other exit again 2:58 pm. I get it, I also work in Retail Sales, and want to go home at the end of the day myself, but I NEVER make a customer feel like they have to hurry, or their business is not wanted because I want to go home. From the time we entered from the greeting to the intercom announcements, from the salesman, to the 2 other employees we walked past, to the locked doors before closing time that nobody offered to unlock, I have never felt this...