Gulbankian Florist — Local services in Southborough

I've had the pleasure of working with Gulbankian Florist on multiple occasions, and they always exceed my expectations. I first learned of the florist when my parents ordered a basket of African violets for my husband and me a little over a year ago. When I was worried that I wasn't caring properly for the African violets, Carolyn was quite kind and walked me through caring for them so they could thrive.

Three months later, my parents again ordered flowers for us from Gulbankian. The arrangement was stunning and lasted well over a week.

Most recently, Carolyn worked with me on a special order so I could create thank you arrangements for the doctors and nurses who helped deliver our son. She listened to my needs and wants, sent me a quote, followed up by email, and had the flowers ready for me when I needed them. The flowers were exceptionally fresh and stunning. The arrangements I put together were quite the buzz. I highly recommend Gulbankian for all of your floral and gift needs. The staff will take amazing care of you, and you can always know that the flowers will be of the highest quality, fresh,...

I am disappointed in the customer service I received the last 4 times that I have purchased flowers here. Initially I wrote it off as the employee (possibly owner/manager) having a bad day, but at this point it is a pattern. Picking flowers for an arrangement is an artistic experience for me which I deeply enjoy. I understand why they do not want customers to pick their own stems, but I would hope that the employees would be happy to facilitate a positive experience. Instead, each time I have purchased flowers here, the employee helping me has rushed me and made it very apparent that they are annoyed when I wanted to see how flowers look arranged in different combinations. This last time was particularly agriegous as the employee seemed to lie to me too. When I asked if any stems were on sale, she abruptly said "we never do any sales". The last time I was there I purchased certain normally expensive flowers at a reduced price. I will say, the flowers I've purchased here have always been nice, but the flower buying experience is simply unpleasant and...

I have gone to Gulbankian's for 15 years for everything from gifts to flower arrangements to annuals and perennials for my garden. I always receive wonderful service and am treated like a valued and appreciated customer. I have even asked if particular flowers or garden items can be ordered and they are always happy to do so with a quick turn around. Recently I ordered two flower arrangements and asked that they be delivered on the same day as I ordered the flowers. They were delivered promptly and were beautiful. The flowers are always of the highest quality and last for several weeks. I always receive a follow up email letting me know they have been delivered as well as a "thank you" email for my business. I love to support local businesses and Gulbankian's treats you like family. Order your flowers, purchase a wreath or a gift for a friend...you'll be happy that you did when you see their wonderful quality and receive the terrific service I...