Fireplug Inn — Local services in Southlake

I took a while to post this review because, I wanted to experience other dog daycares before I made my judgement. This was my first time leaving my puppy at a dog daycare. She was 5 months old at the time, & I was going to be away from home for about 9 hours that day. I was looking for somewhere that I could drop her off, and she would be able to have her lunch & an area to rest. As a 5 lb puppy, it is crucial that she has her meals so her blood sugar doesn't drop. I chose this place due to their 25lb & under policy. It made me feel a tad better that she wouldn't be around large breed dogs. When I entered, someone came from the daycare area & retrieved her from me before I signed in or gave any info. I asked where I could leave her bag so she could be given her lunch. I was advised they don't do that. At that point, I asked for her back so I could try to feed her a little something more. I followed the staff member to the area she was in, & when I looked through the window there were SO MANY DOGS all barking. There was also one huge white dog who I'm guessing belongs to a staff member. However, a policy is a policy & I chose this place based on the 25 lb rule. They had to search for my baby. She was hiding underneath a chair, scared. This shocked me because at the time she was attending puppy classes, where she loved to run around with the other dogs. I felt like the worst for leaving her. I fed her what she'd eat & handed her back over. Teary eyed I expressed my concerns while the owner gave me a tour. I let her know this was my baby's first experience in a daycare, while trying to keep my tears from falling. It was hard to leave her there with all those dogs knowing she was scared. I asked about access to water since I couldn't leave hers behind. They told me there was a water bowl outside. Clearly my dog never found it because when I picked her up, she drank her water like she'd never had it before. The whole experience was not what I'd hoped for. I've now found a daycare that provides her lunch, & has a designated rest time & area that they put her in. Webcam also! Fireplug Inn is more of a 2 hour stay for an adult dog, that doesn't need extra attention. Not somewhere you'd drop your baby if you have to work or be...

We have boarded there 4 times now. Each time our dogs came home with fleas and now this last time, kennel cough. I know it’s hard when you have other dogs come in (it’s like kids at school where parents send their kid sick,) but there has to be a way to keep your location sprayed and treated for fleas. As for kennel cough, I can only say I’ve been at the front desk when the front desk asked a patron for updated records as they dropped off a dog and when the person said they didnt have them, they replied with “that’s ok just send them when you can.” That shows they dont pay attention to vaccines in great enough detail. The response shouldn’t been, “then your dog can’t be dropped off until we get those records.” We saved money on boarding in comparison to other places but spent $1000.00 on a vet bill for...

A fantastic facility where your canine companion can engage in playful activities with other dogs. My four-month-old puppy thoroughly enjoys his visits, as they provide an opportunity for socialization and interaction with fellow canines.

The staff demonstrates exceptional friendliness and professionalism. They even capture delightful moments of your puppy's interactions and friendships through videos.

The fees to board your puppy are quite reasonable, making it a convenient option when you have errands to run.

The establishment maintains a clean and well-maintained environment, ensuring a pleasant experience for both puppies and their owners.

I wholeheartedly recommend this facility as an ideal location for puppies to engage in play and...