Subway — Restaurant in Grapevine

On one trip this location would not allow me to get jalapenos on only half of my sandwich. On my most recent trip, they would not allow me to pay the price difference to upgrade my drink from a soda to a juice box because I was getting the $6 meal. The menu states that if you are making your meal a combo then you can upgrade your drink for the price difference between the two drinks. Apparently, this does not apply to the $6 meals. The biggest problem with this is that when I was checking out, I asked if I could upgrade my drink. The cashier said that it would cost more, but then just charged me for the full price of the juice box. It wasn't until I asked what the price difference was that they explained that they dont do drink upgrades on the $6 meals.

I called the Subway comment number and it was explained to me that the franchise owner sets the policy for drink upgrade charges at their own location. Some stores do it for free, some charge the price difference, and apparently some try to charge you for the full price in addition to your combo.

Other than that, they were properly staffed for a lunch rush and were polite and the...

I honestly don't even want to give this place one star. I always ask for my sandwich to be fixed with two different types of cheese and I have always had no problems at any locations. However the sandwich artist today acted like she couldn't mix the cheeses together to make them half and half and could only put each cheese on each six inch. I tried to explain to her the way the other stores fix it but she stated I don't make the rules. I dismissed it and paid for the extra cheese which was no problem. Point is if I'm already paying for my food to be fixed a certain way and paying for extra then that's what it should be. When I was done paying for the sandwich she then pushed it across the counter to me like she didn't want to put the sandwich in my hand she didn't even have to touch it at that point honestly. There shouldn't have been a problem. Period. I will not be going back to this location...

Go to another subway. This is my 3rd time trying this subway and 3 strikes, you’re out. First, they are out of every bread except wheat (during lunch time mind you). As I was staring at a pan of Italian herb and cheese bread asking for it to be my sandwich she explained they were out of Italian herb and cheese. When I pointed to it in the cabinet she explained more that they’re saving that for “online orders only”. The complaint that stays consistent at this location is them not grasping the fact that veggies go across the WHOLE sandwich not just in the middle and when you ask nicely for them to spread out the veggies, they look at you dumbfounded like you just insulted their children. Never...