Gene's Lock Shop — Local services in Spearfish

Do NOT go here! Took a 2 month old vehicle here to repair hail damage. When we got it back the rear hatch was not tightened... when I say not tightened, I mean it. It was maybe finger tight. So got that addressed... couple days later electrical issues began. Aaron (owner) kept insisting this had nothing to do with their repair work. This was a brand new vehicle remember. Finally they agreed to loom at it again. Turns out in their hasty urine poor attempt to put the interior trim pieces back in place they pinched some of the wiring that eventually wore through and shorted out. This shop attempted to PDR hail damage that was too big to address in this fashion... found that out with a second hail damage issue that we brought to another body shop. They clearly showed areas that were not fixed from Jake's awful work. No way I would ever bring another vehicle here. His only excuse was that they were so busy. I'm sorry Aaron, that doesn't cut it for me. If I could give this place negative stars, I would. Don't don't...

I was locked out of my car on a Saturday afternoon and the convenience store owner called Gene’s lock shop to open my car for me. Before the worker would let me access my cell phone or insurance papers I handed him, He made me pay him $85 on my credit card with an after hours fee!! He failed to date or timestamp the receipt and then laughed at me that they were just sitting around the shop waiting for someone like me to come along. I have out of state plates and they took advantage of a disabled/Handicapped woman (Clearly marked on my plates). I cannot recommend this kind of behavior from any business, nor...

I would highly recommend!! I locked my keys in my rental car on a Saturday morning and almost missed my college graduation after flying all the way from Boston to walk, despite being closed they sent someone to help us that was professional, patient, and kind. My head was not screwed on straight this day and I was probably not an easy customer to work with but the entire process was professional and made easy. I couldn’t be more thankful for that! Go here for all your lock...