took my computer there for help because my video drivers were crashing had to wait a day to pick it back up which was no problem at all as long as they could fix the issue, went to pick up my computer after they said they had to wipe everything off of it no problem as they asked me about it first and said that it was basically the only way to fix the issue, however they did this and said that it worked and when i get home and get everything hooked up, the same error message happens and crashes my application, waste of $75 and my time, nice people though wish that they wouldn't have told me that they fixed the issue when they obviously just didn't know what the actual issue was, could have saved all my files from being wiped if they were just a bit more knowledgeable and didn't rely on google, as I can use google myself, just frustrating to go to a place for professional help and get told they googled some stuff about my issue. this was the first time I have ever used them to, way to make an impression...
Read morebeen there a few times they were amazing for me however that all changed when I recommended my dad try them out as he needed a new laptop and was very computer illiterate they proceeded to order him the wrong laptop charging him $700 for a $250 laptop that had none of the specs he requested and was so obsolete im surprised it even turned on which would on average take 30 minutes and then would freeze for hours if you even tried to open anything on it he took it back for warranty that he was told came with the laptop and was told that there was nothing they could do as the technician lied about the warranty being included and he was on his own he filed a complaint with his credit card company and they took the payment back then my dad received multiple calls over the next few weeks threatening legal action before the owner came himself to collect the laptop be very careful with this scumbag as he will do anything he...
Read moreIf you need something for your PC this is NOT the place to get it. Oh, they can order it if you bring your PC in and let them charge you to go through a bunch of testing which you have already done. We are not all computer illiterate, and many of us know what we need and/or want to resolve a computer issue.. Just provide what the customer asks to purchase. You took the words "US" and "ME" out of customer, so all you have to your credit is "ctor", which is basically nothing! I will never set foot in your business again, and will recommend that others do the same. Rapid City is not...
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