Wipliance — Local services in Spokane Valley

BEST price and UNBELIEVABLE customer service.

Do you need help setting up a home theater system? If so, look no further.

A little background. I started to spec out the system I was interested in about six months ago. I had already selected a projector (Optoma HD39DARBEE) and a screen (Da-Lite 36458 Model B with CSR) based on my budget and the size of the room where these were going to be installed. Wasn't sure about speakers quite yet.

Anyhow, I wanted everything to be professionally installed, so I contacted Huppin’s. I ended up working with Eric, who heads Huppin's Custom Install Team. The first thing I will say about Eric is that his customer service and communication skills are second to none. I'm a rather particular person, and so I had LOTS of questions along the way - some were over the phone, others over email, and others still over txt messaging. Not only was Eric quick to respond (even over weekends when he was off, which I didn't expect), but he always took the time to explain all of the little details in between...I never once felt like things were rushed. He was also very respectful about some of the decisions I had already made coming into this, such as having already decided on the projector and screen...and I never felt any pressure to consider otherwise. What Eric did do, however, was carefully research the products I had chosen (including misc. items like cables, race track wire concealer, etc.) to make sure that everything would work exactly as I envisioned when his install team came out. He was meticulous. I might also add that his suggestions along the way were truly helpful. For example, I planned to have them run HDMI cable through race track wire concealer - until Eric told me about an active HDMI Balun extender solution that allowed signal to be carried over a flat CAT 7, which allowed for a much smaller footprint and cleaner look as far as the wire concealer was concerned.

As we got closer to the install date, I ended up deciding on a JBL 3.1 soundbar for my audio solution. I found an awesome Black Friday deal, which I told Eric about. Eric said Huppin's carried the JBL 3.1 soundbar as well and would happily match any price I found on the Web – and this way, they could have the product ready to go and bring it out with them on the day of the scheduled install. I happily agreed (way easier & more convenient for me).

When that day came, Eric and his team, Jason and Darin, arrived on time ready to go. The job was originally expected to take 3 hours, but instead it took only two. These guys were quick and efficient, and the quality of their work was outstanding...everything turned out even better than I imagined.

That said, after I had a few days with the system, I began to wish that I had gone with the JBL 5.1 soundbar (w/ detachable speakers) instead, so I contacted Eric to see if I could exchange the 3.1 for the 5.1. Eric was more than happy to accommodate -- two days later, I brought in the 3.1 system and made the exchange. BTW, if you too are on the fence between those two systems, DON'T hesitate -- go with the 5.1! Having full surround sound is worth the extra $, especially given JBL’s recent price drop.

As you can probably tell, I couldn't be happier with how everything turned out.

So, what can I say about Huppin's? Best....

Quite happy with my latest experience at Huppin's. I went in to look at a new projector and receiver for our media room to replace the one that I bought from them almost 12 years ago. I showed up 30 minutes prior to closing time on a Sunday, thinking I would just take a quick look at what their inventory was like and then go home and do some more research before buying such a big ticket item. Eric, the salesman there, showed me his choice for a projector that was in my budget range. It was already set up and running in a simulated theater room so I was able to actually see what it would really look like when I got it home - WAY better than taking someone else's opinion from an online (possibly paid for) "review". We viewed a couple different sources and I was sold. When I asked him for a quick recommendation on receivers, he showed me a few in my price range and explained why he liked one in particular over the others. It was a "last year's model" that was a full 50% off of the original price but at the same price or less than some lesser models. By now it was 10 minutes past closing at at no time did I ever get the impression that we were rushing or that I was keeping him late. Which I was... Also, never any attempt at up-selling. I had done a LOT of research online prior to going to Huppin's and I can confidently say that they have a truly high quality selection and VERY competitive prices (especially now that any reputable online business will also charge you for local sales taxes).

I actually spent a considerable amount LESS than if I had purchased similar quality equipment online.

Best of all, their sales team ROCKS! Thanks Eric for taking the extra time to make sure that when I got home and set up that I would be thrilled. HUGE difference from what I had previously without...

I was looking for home theater products, this place WAS the place you could go to get great products. Now there into blenders and headphones?? Home technology? I was looking to buy a 4K Sony home theater projector and being the Sony authorized dealer I thought they could order me my projector for me. No they can’t! Wait..what? I can pay for it now and just call me when it’s in… sorry we can’t order you a $5000.00 projector? I’ll pay for it now and just call me,, NO? Crazy!!!! Now I want to replace my subs and get 2 SVS pro 1000 subs and what they don’t even have them in stock. Doing a home theater renovation in Spokane is tuff when your go to place Huppins is not in the home theater market anymore. Lucky for me steiners in Lewiston was happy to order me my Sony projector for under MSRP. And looks like I will be going back to them or one call in the valley for my subs since huppins is into home tech more than home theaters. Sad to see a great car audio home theater business go downhill. Downtown huppins(where I bought my last theater projector) was Spokane’s home theater car audio place to go to at one time,,...