Flamingo Hand Car Wash — Local services in Spring Valley

I usually NEVER have any complaints when it comes to this car wash. i’ve been coming here for about four years now and wanted to bring my brand new car here that I just got a week ago, (I don’t live close so it was quite a drive) i wanted a VIP car wash. I paid $49 for them to service my car and when my car was finished the back driver side window tint had been scratched. I noticed the washers/employees were servicing cars with watches, bracelets and other Items on the wrist. those items can scratch your window or mess up the tint. I asked to speak to the manager in regards to the scratch on my back window. Juan (who I was advised is the manager) immediately Brushed me. Juan was extremely dismissive and super unprofessional. Juan was not empathetic no what so ever. Juan also had on a watch and a few bracelets on his wrist. I then explained to Juan, washing cars with jewelry on could cause damage to other peoples cars. Juan stated they are not responsible for any damages they caused. most of the workers have on jewelry while they’re detailing your car. I expressed to Juan how I would like a refund or to be compensated for the scratch Done to the back window. Juan stated he was busy and will not give me my money back. I will be filing a complaint/dispute with my bank. I’m sadden by this because this was one of my favorite hand wash Car washes in the city hence, Why I Decided to drive across town to come here. I know i will never return to this car wash at all, Juan was very distasteful and rude. The women at the register acted so clueless and as if she did not understand my needs. She was also dismissive and did not want help when I asked to speak with a manager, she also stated he owner lives in California and she is just the cashier. I’m frustrated Because it is the principal, I’ve Had my BMW for a week, And no one wanted to take accountability. It was literally a (points to “ not responsible” sign) we don’t care attitude. I only put one star because had no choice. I would have graded a zero if I could. My lesson from this is to make sure no one has on jewelry when they’re...

I have been coming to this Location since 2015.. the prices were decent.. the service was good considering most of the time you couldn't communicate with most of the "employees"!! The owners seemed nice and spoke English well to where I could explain how particular I was regarding the service of my car. I definitely have high expectations as the service is not free.. and I always tipped more than the car wash was worth showing gratitude for their service and being patient with my specific requests such as if they missed a Location in my vehicle where it was left dirty or wet. For the first couple of years I was always happy to return to the same two gentlemen that would always do an absolutely amazing service with my car!! The prices originally were $22.. and I would tip $20 to each of the both employees that would work on my car!! Detail was/is extremely important to me!! After a while.. the two boys I was working with were no longer there!! Immediately I noticed change in quality of service!! And the owners could care less!!

Through the years and two vehicles later.. quality of work decreased tremendously while their prices increased now at $40!! I continued going there and showing loyalty considering I was no longer happy with their business offered!! Every time I returned to wash my vehicle there were new people.. there was no consistency with their hired help.. If I was happy with the service with a specific employee to where I wanted to continue future services with him.. there was no guarantee anymore that the same employee would even be there within a months time!! Either the owner isn't paying them well or something else..

But my heart is broken officially as I will mo longer go there after almost 10 years!! Today was my last car wash with them!! I left with a dirty car!! I wasn't even going to waste my energy with them!! As hard as it is to find good quality service... it's not impossible!!

Life...

I love getting my car washed here. The prices are so worth it, but today was the first time I was very upset. One of them that were detailing. The car must’ve killed a bug in the process of doing my windshield and never cleaned up the mess they made my seat go all the way forward and never put it back so I hurt my hip get in the car, not knowing, the windows were not as clean as they should be. They adjusted my mirrors overall I was very disappointed today because the guys are great but today I guess I just realized never come at the end of the day whenever everybody’s tired.

Now today is October 12 I came back to get my car washed as you can see. I was not mean in my first review but I am very upset right now because I came to get my car washed again as I always do and they turn my He said they turning me away because of my review so whatever you do, don’t make a complaint because if you do then they will never service your car again it’s very sad because I really like that car wash other than one bad time but I guess at this point, I’m going to make sure that I remind everybody again if you don’t like the way your car looks don’t go there because you will not be going back if the owner would like to call me or contact me, then I would be more than glad to speak with the owner, but I am very upset and I will be stopping all of my Uber drivers that I know that I have recommended to come there and get their car washed to no...