Splash Supper Club — Restaurant in Spring Valley

My friends & I were visiting from Miami. We got there pretty early & didn’t know we would need reservations. The nice guy in the front let us know the place was booked and only had seating outside. We were already there so we decided outside was fine. He walks us to the patio & it was a dingy couch with broken old table.. the music wasn’t playing outside. We sat for 5 mins and asked the waitress if there was space at the bar. She said yes. Walked us to the bar & gave us space to STAND… I was soo confused.. we decided to order food to go because it was uncomfortable. While walking out the guy at the front told us he was looking for us because he had an open table. We decided to stay since a table was available. Our waitress Amishka was TERRIBLE!!! She took our drink order & we asked for hookah. She told us she’ll call the hookah girl over.. 30 mins of waiting I called her over & let her know we never got our drinks. She told me this stupid excuse about how the lists of drinks is long & she didn’t see ours. I smiled because the excuse was silly... she said “I’m not lying”.. I said ok no problem we’ll wait. literally an hour later NO DRINKS! me & my friend decided to walk to the bar & order there. Behind us is our waitress amishka flirting & dancing with a crowd… across the bar was our drinks sitting there.. the bar tender had to taste it to see if it was watered down. He was very nice & made our night. I didn’t get his name. Long brown curly hair guy. Back to the hookah girl who never came over. I asked the guy up front if he could call the hookah girl over because we’ve been waiting. Hookah girl came right over with beautiful energy. Apologizing letting us know no one told her we wanted a hookah. Of course AMISHKA didn’t tell her anything. Not surprised. For the rest of the time we were there AMISHKA NEVER CAME BACK TO OUR TABLE. We ordered 2 more drinks each & had to walk to the bar each time we needed anythingggg!! The night was ok besides the terrible waitress amishka. So disrespectful to see her helping everyone else but us. On the bright side reading these other reviews I’m glad she stayed away because if we got an overpriced bill still having to tip, that would’ve been a big problem. We paid everything at the bar & the price was reasonable. Besides the horrible service & experience from AMISHKA, The food was 7/10.. I had the salmon, mash & asparagus. Drinks were 5/10.. barley felt anything. Bathroom was nasty.. door couldn’t lock. Service.. I’ve said enough about the sevice. Go at...

As a fellow small business owner, I truly dislike leaving negative reviews about other small businesses, but this was one of the worst customer service experiences I’ve had in a very long time.

I booked a reservation for 15 guests for a surprise party for my husband. We had family flying in from all over, and with most of us being small business owners, we were very intentional about supporting Black-owned businesses during our trip. I had discovered this place on social media and was impressed by the 30–40 menu items pictured on their website, along with their advertised happy hour (30% off until 9pm).

I received a confirmation for our 7:30pm reservation in a private VIP room. However, when we arrived, the bartender looked shocked to see us. The owner eventually came out and told us to “sit anywhere.” When I reminded him of our reservation for the private room, he walked us to a dark back space and had to wake up a sleeping security guard from one of the booths before turning on the lights. It was clear they were not expecting us.

When we scanned the menu, it was completely different from what we saw online—only about 6 items were available. The owner explained that they had recently changed chefs but hadn’t updated the menu yet. At this point, we considered leaving, but finding last-minute seating for 15 people would have been nearly impossible.

Service was painfully slow. It took about 30 minutes for drinks and nearly an hour for food, which arrived cold. Most dishes had to be sent back. The only highlight was the loaded potato, which tasted good but was served lukewarm.

We expressed our concerns to the owner, and while he did send over a $10 complimentary bottle of champagne and discounted our meals at happy hour pricing, it felt like too little, too late. The pricing also didn’t match what was advertised online.

All night I found myself apologizing to our guests. Unfortunately, I cannot recommend this establishment in good faith. While there may be potential, the lack of transparency, poor planning, and overall execution made for a very...

Okay let me start off first by saying this, usually when me and my girls hit up splash it’s usually a good time. (We been coming here for 2 years!) This past Saturday was the WORST! I made reservations for a table a week ago, when we got there the host said we were on STAND BY! Even after I had made a reservation from a week ago! She and another guy Alex told us to come back in 30 mins because they have to see if there was any cancellations on a table even after I told them I have a RESERVATION. So we came back in 30 mins, she told us that there was still no tables and we can wait at the bar until there is one available (and what if we didn’t come to drink or we don’t drink and just wanted the vibes and smoke hookah ??) and that we had to spend $270 for a bottle in order to sit at the table (mind you nowhere in the reservation doesn’t state that) I don’t mind buying a bottle but we wanted to smoke hookah instead, we asked for someone else in charge so we spoke to a guy in a red shirt and he told us that we had to pay $50 per person and still get a bottle and we were still WAITING for a table ! I showed him the reservation email he told us we still had to wait smh so unprofessional 😑 At this point we’re frustrated because everyone is saying different things. People were passing by us not having to pay $50 per person so yal can already see what I’m getting at. Needs to be more professional, policies need to be stated within booking reservations and host and whoever’s in charge need to be on the same page because everyone was saying different things, and different prices. Nothing made sense ! So disappointing because we really did enjoy...