Belk — Local services in Springfield

We had a birthday party here for my 1 year old daughter….and it was not the obvious choice of a birthday party for a 1 year old but she LOVED it! We had her older cousins so it was a great activity for them. The grandparents and parents had fun as well, and I felt like there was something for everyone. We did the 2 hour party package and I think it actually wasn’t enough time to do food, play golf and games, sing happy birthday, and open presents! We would have loved to stay longer. The inside is smaller than the pictures seem online, but we didn’t have a ton of time anyway so it was perfect. The party room itself had nice decorations and fit at least 20 people, it could have fit more but it would be crowded. The staff, Ashley T. and Caitlin were super helpful and amazing, they made it great as well. They accommodated the time I wanted when I booked. They also let us bring our own food but they had extra cups and napkins if we needed them. Overal a great and...

I recently visited the Springfield Belk with the intention of purchasing a perfume. Unfortunately, my experience was disappointing. Although the store was not busy, I waited several minutes at the perfume counter without being greeted or offered assistance, even though an employee was present and appeared to notice me.

Additionally, I was surprised to see that all perfume samples were locked away, which made it difficult to explore options on my own. With limited time to shop, this made the process frustrating and ultimately unproductive.

I truly value good customer service and accessibility when making a purchase decision, especially with items like fragrance. I hope management will consider improving attentiveness at the counter and making the sampling process more customer-friendly, as these changes would make shopping at Belk a much more...

Love this store! The staff is very helpful and polite. The place is clean and the womens dressing room is clean too. I had an issue with a pair of earrings I had purchased, for my niece, online. When I arrived at the store to return them, they were just outside of the 6 month return policy. I had to explain to them that because I don't live in Tennessee, it is difficult for me to return an item to the store and that my niece had already tried. We were only looking to get store credit so we could purchase another set of earrings. They were able to take care of the matter with the managers approval and we were able to get another set of earrings. We also ended up shopping for some more...