Burger King — Restaurant in Springfield

Called at 8:50 ish just now on Saturday may 4th 2024 and had a issues with my food all of our sandwiches were completely wrong nuggets stale and it’s 8pm at night and they haven’t severed breakfast in hours and I ended up with old hard egg in my food and I have pictures and the lady tells me oh it’s unacceptable come tomorrow the manager will be here and then she thought I hung up only to talk bad about me amongst other employees there and I heard ever bit of it saying “he is giving me a headache etc etc” “I done told him to come back Tomorrow what more does he want me to rub and kiss his feet” and even record some of it on my fiancés phone and I will be speaking to the manager and reporting this place to corporate and I’ll be turning this into the health department and I still have the food and the old piece of egg I’ll be showing them HORRIBLE CUSTOMER SERVICE HORRIBLE FOOD HORRIBLE ATMOSPHERE it’s crazy to make fun of the people who make your company and owners...

The new manager is not a problem solver I figured that out rather quickly. She also gave me way to much information about her employer as far as what time he clocked in this morning and let me know the district manager would call me after church. After waiting for the fresh French toast sticks we got our food brought outside to us. 2 large hashbrowns a 5 price french toast stick two croissants and a loaded beefy croissant was all in one bag which ripped almost in half when she handed it to me and we get the food home and the greasy hashbrowns are way way greasy and the crossaints are flat as a pancake. I took pics bcs the grease on the hash browns is so much its soaked through the entire box. It's a shame to lay 24 bucks for breakfast and it not be worth 5 cents... If only there was an option to post pictures i would show you the mess we got.....

I came the the drive through and ordered two double cheeseburgers and when I got to the window the lady who took my order had music on that wasn’t appropriate for work! I proceeded to wait for 10 minutes on my food, while I was waiting she stood there on her phone. when I got my food it was cold and I beeped and she came back to the window and she was rude I asked her if she could remake it and she told me no and slammed the window and still stood there on her phone. I asked for her name and she said Terrianne. I left because I was already late taking my son to his appointment but I will not be back.

I thought I could give BK another chance but I can’t it’s the same thing everytime I go. it’s the store itself, management, and employee’s. Enough is enough and I’m to my limit I will be calling HR myself because this is...