Big Y Support Center — Local services in Springfield

This is a horrible supermarket and a disreputable chain. When there are BOGO sales they often jack up the prices. Their deli counter constantly fails to use the number system and tickets making it a complete free for all. This has been brought to management's attention repeatedly. They recently changed store management and the new manager does not hear customers out, contradicts them in mid sentence, and gives them the brush off because he is close friends with Big Y's customer Service manager at their headquarters and he knows nothing will be done. In fact their customer service director basically told me she does not believe my complaints because she is close friends with the person. When I was in the store 2 weeks ago I watched as the deli counter staff, after refusing to use the number system, began antagonizing and insulting a customer with a disability, and when he was speaking to the management and I explained he was disabled it was the same thing. A horrible...

your bottle return machine is not taking crook and marker organic cans which are sold there and i have paid a deposit on. this has been going on for months. so i brought my cans inside where i was told we do not sell this. after i took the product of the shelf, the clerk still told me we dont sell the one i brought back which you do. i told her to call a manager who told her we do sell that one. then i was told cans were not to be brought into store. this has been going on for month, the manager said this one time only i will let them take it at courtesy desk. what am i suppost to do? first the clerk is telling me she is only doing her job by arguing with me and not checking to see if you do sell the product. then the manager tells me just this one time only we will take them for you. i feel buying them here is not worth the hassle i been going...

So I will say we love big y But not today we went to Allen and Cooley store to get the fish fry family meal and asked for two extra fish we usually go to the East Longmeadow store but anyway we'll use the store today my husband brought it home and the fishwe could not even pick ucompletely apart when you pick up a piece they were the smallest pieces I've ever seen we didn't get the family coleslaw we got two individual ones and the french fries were barely cooked very disappointed with this store tryed to call them but phone just keep ringing we usually go to East Longmeadow store where I've never been disappointed well thanks for listening I would of had my husband bring it back but it's way to cold to go back out and wait to have dinner Enjoy your weekend A loyal...