Drive 1 Customs — Local services in Springfield

So, I'm in the market for two SA-12D4. I found the closest dealer to Cincinnati which is over 80 miles away. Dealer name is Drive 1 Customs in Springfield, OH. I made a trip up back in November to get a feel for what kind of shop it was. The salesperson told me the subs cost $249/sub. After leaving, I did research online and found the subs for $199/sub.

Confused by the difference I contacted Bryan @ Sundown Audio to figure out the reason for the difference. He informed me of their MAP pricing policy and for my particular sub of choice $199 is the lowest price Sundown allows the dealer to sell the product. He told me that I could contact the dealer and they might match the lowest MAP price, but they don't have to.

I contacted Drive 1 by phone after receiving the info direct from Sundown. The salesperson I spoke to in November said he would sell them to me for $199/sub. So due to time lapsing, I called on 01/23/14 to make sure the deal didn't expire. This time the salesperson told me that he'd "match online pricing".

Today, I drive over 80 miles to Drive 1 to support a "brick-and-mortar". I get there and after telling the salesperson that I was promised price match he calls the owner. The owner, who was next door at his other business (Yes, I said NEXT DOOR!!!) says he would sell them to me at $220/sub. So I plead with the salesperson that I ONLY drove all the way there because of what was promised.

So he calls the owner back, who refused to come talk face to face, and he says he'll do them for $210. I tell the salesperson that's not what was promised and he proceeds to tell me that I'd have a hard time getting my warranty from an authorized Internet dealer and all they do is drop-ship. To him this was why the owner would NOT take them down to $199.

So, I still have no subs and now I understand why people have a hard time trusting shops. Despite my knowledge of what the sub is actually worth (MSRP)...this was bad business!!!!! If they had initially said they wouldn't honor the MAP pricing I wouldn't have gone through any of this and NO one would know the true character of this owner and...

I highly recommend Drive 1 Customs for their exceptional service and expertise. From the moment I contacted them, their customer service was top-notch. They were incredibly responsive and accommodating. They completed the installation of the car alarm and remote start quickly without sacrificing quality, ensuring that my son's car was equipped with the latest technology to keep it safe and convenient to use. But what truly sets Drive 1 Customs apart is their dedication to customer satisfaction. They went above and beyond to make sure we were completely satisfied with their work, taking the time to explain how everything worked. Their professionalism, expertise and outstanding customer service make them the best...

In Nov. of 2014 I had them install a remote starter on my 2015 Honda Fit. When I got the car back there was a sensor light on the dash that wouldn't go off. They told me to take it to Auto Zone and they would turn the sensor off.

Later, I took the car back to the dealer where I purchased it for routine maintenance. When they tried to turn the sensor light off they found out the starter had been wired wrong and had shorted out other things. I was told that I was lucky my car didn't CATCH ON FIRE!!

Because of their faulty installation I am out the cost of $1100 plus what I had to pay them for the starter.

I would never recommend this place to anyone...