Kroger — Local services in Springfield

Edited 2 years later to decrease stars.

Frequently can’t even support pickup. I’ve somewhat frequently gotten messages shortly before my pickup window that they’re running late and they wont have the order until an hour or so late. Irritating, when you’ve ordered sometimes days ahead but stuff happens and they let me know before I came to the store.

However to end up with 6 or more customers for pickup that you didnt even have the decency to message, that you let people waste time and planning to make them plan and drive down on the single day they have available during the week to pick up an order instead of having time to make other arrangements. Only to tell them it wont be ready until the next day.

Disregard the loss in savings that were planned and budgeted for that are lost because you couldn’t fulfill your side of the agreement.

If you can’t fulfill orders, communicate delays, and waste regularly returning paying customers time you shouldn’t offer pickup at all or should limit your windows for a capacity you can support.

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They rearranged the store and put all the things people steal inside a small quarantined section with its own checkout. Which is fine, in this area, I get it. But its so inconvenient because its a mash of toiletries and specific laundry stuff … ALL the other related items are in their original sections and locations EXCEPT for these select items and subsections.

Its ridiculous to have to check out two times so i can buy tooth paste and body wash and have to zig zag across the store if something you want isn’t in with the other laundry detergent because some people steal tide.

This is not it Kroger. There are multiple other options in this town. I won’t be...

I have only been back in Springfield for the last year due to this pandemic. I am a avid shopper of Kroger and I go to Main St. The most. In the last year I have seen a huge decline in Kroger's Produce big time. I don't know about other people and I've asked around to see if this was something that has gotten worse because of the pandemic or if it was happening before, they have all said it was happening well before. So Kroger I ask what is going on. So here's my story..... I went to the Kroger's on Main St. On 5/6/2021 I picked up some mandarins, mind you I did check several before picking the bag I decided, I woke up on 5/7/2021 grabbed a mandarin and my thumb sinks right into the one I chose, I pulled it out and had to throw the entire bag away. Pics in the details!!!! How does this happen soooooo much. This has happened more time then I can count now and I've noticed it happens more at the Kroger's on Main St. In Springfield, Ohio. So I'm asking please chose your product a little bit better. I have had to bye more just to the next day throw it out and waste what I've had to work so hard for. I am a single mother of 3 older teen boys now and I can not keep wasting, and it really is gross. While I'm at it also and people feel how they feel mind you its a few only a few want them, but I do not get paid to check out myself. With so much going on with our job industry and jobs are needed EVERYWHERE, the self check out lanes should be shut down. Put the cashier's back into rotation, and open there lanes. Baggers could actually do what they were haired for. So many times I will walk in and see so many workers just standing around. Again I do NOT get PAID to do what someone else...

Went yesterday to pick up a few things, no issue finding our items,but when we got to check out with our 10 items, we had to stand in line for over 15 minutes waiting to use a self checkout. At least 8 employees counted walking around, not a single register lane open...at 4:30 in the afternoon on a Saturday..the last Saturday of the summer before school starts again.. Lines through the freezer section, and all the way across the openings of all of the closed register lanes. Store manager and shift manager present and no one wanted to open a lane.. this is horrible service!! Forcing customers with multiple carts, full of groceries to have to ring up.their own groceries whether they want to or not.. the entirety of the customers that were in line waiting, at the same time we were waiting was unhappy and questioning why they wouldn't want to open a register. Very very verrrrrrrrrrrrrrrrrrrry...