Menards — Local services in Springfield

I don't like what they did to me today in the store. I suffered unpleasant treatment. I don't know how to express it if it's the right way or not. I suffered from racism or discrimination, I don't know which is correct, something I had never felt before. I came to the store to buy some boards and I also brought two cans of my paint so they could mix them there in the store, and everything was fine until when I went to pay, they scanned the boards and I told them the paint was mine and that I I had brought it just so they could beat it since it had been sitting there for months without use (it should be noted that the paints are not from the store) and the lady who is there to assist the cashiers in case of any problem came up and asked about the paints and I told him that they were mine, well until then everything was fine, but when we left he asked us to return because he needed to be sure that we were not stealing the paintings, and we waited for about 10 minutes when he said that the manager was going to come. to make sure that the paintings were indeed mine and not from the store, because the manager never arrived and the lady after that time told us that we could leave, what an unpleasant moment they put you through just because you are Latin, that Do you not believe someone or is it discrimination? I hope none of this happens to anyone and I hope that someone from the store can see this and work to prevent it from happening again. (the lady's...

this is one of my favorite places to shop. I generally don't like shopping at all but if I have to go I like this place I don't need much help with stuff as I know what I need or want when I walk in the door. But sometimes what you want is fine if you can find it. and the staff is more then happy to get you there. they take their time and make sure your good before they go onto something else. they don't have that, I'm to busy for you attitude that you get almost every where these days. We know they aren't and that it's just work ethic and attitude. This store doesn't have that . I don't know if it's their screening process or what, but I haven't had a bad attitude to deal with since I've been coming here. The second or third day they were opened. Besides the staff being personable they have the stuff your wanting. I can only think of once or twice that I had to go to another store to get something and not because they didn't carry it but were sold out. Sale items, people love a good deal and if your late you may miss out and that I believe was the case when I did have to go to another store. and if I didn't need it immediately they probably would have had it back in stock in a day or so. I would recommend this store to anyone. If you shop at the north store try this one , you will want to...

I am writing to express my deep disappointment with the experience my family and I had at the Springfield Illinois Menards on August 25, 2025. We purchased an ottoman online for nearly $300, expecting a brand-new, wrapped product in good condition. Instead, when we arrived at pickup, we were given the floor model. While we might have accepted that, the ottoman was in unacceptable condition—it had multiple dings on the bottom and inside, along with visible grass and hair. When we asked if a discount could be applied given the circumstances, we were told there was absolutely nothing that could be done. The staff we interacted with were extremely rude and unhelpful. To make matters worse, the man in charge of hardware directed a cart attendant to assist with carrying the ottoman back inside when we requested a refund, which felt dismissive and completely uncalled for. As loyal Menards customers, this experience has left us extremely dissatisfied and reconsidering our loyalty to your stores. A $300 purchase should come with quality, respect, and service—not a damaged floor model and poor treatment. I am asking that this issue be addressed appropriately, and that Menards provide a resolution that reflects the value and respect customers...