The Gold Center, Inc. — Local services in Springfield

Wow. Done a lot of business with them until today. Usually, they have been competitive with their pricing. Then, when I offered up a hundred dollars in silver half dollars, clerk offered almost 20% below the market “bid” price of. $11.55 face value. He offered $9,50 per dolllar. When I showed him a competitor’s $11.36 offer, he shrugged his shoulders. I asked him if he could come close. NOPE, he said. He said I’d have to sell to my other offer. In this business, u spend money to make money. So, I guess it’s buyer or seller beware. U MUST KNOW YOUR PRICES before trying to do business with them or you will leave money on the table. Also,. When I asked why his offer was so low, he actually said it was because the market jumped up so high overnight. OMG. That’s how the market works. You buy and sell on the swings. I’m still dumbfounded, shaking my head on my drive home. Of course, each business can set their own buy and sell prices. I’m not arguing that. I was merely surprised by the huge swing in the offer in relation to the current market. Nothing more....

Terrible customer service "Andres" is the biggest POS I've ever met in my life said he didn't know me so he wouldn't sell to me even though I'm a dealer and I own two pawn shops in the area refuse to call his boss if I was in charge of that guy he would no longer be an employee of mine.

REPLY TO THEIR RESPONS- if that's what your employee told you than yet another reason for him to be let go. Please review your camera's! That was never stated and was definitely not the reason he refused to do business, also I'm well aware of that rule all Stones had...

I just can’t build a relationship with this business. Too much turnover on employees and silver inventory is severely lacking. I’m having much better luck and way more fun buying online and making connections nationwide that actually care. I’d like to have a solid, local brick and mortar connection but after 7 months of trying I give up on these guys. I’ll check other precious metal dealers in the wider vicinity but this place is just...