Lane Bryant — Local services in Springfield

I purchased 2 dresses total $108.00 hubby did not like them (they were for wedding) so I returned them. The ladies returned them and said I was credited back in full. So I throw away receipt. A month and a half later get bill saying I owe $32.44 $30 late fee $2 interest and .44 the local store did not reimburse me! So they tell me to go to store n have them fix their error. Store tells me nothing they can do. I had tossed away the receipts as they were returned n refunded in full I thought. So now I had to pay the .44 I was shorted on my return. So now I am out .88 and they tell me they will remove the late fee but they will see if they can remove the $2 interest fee. I told her they better as I'm not paying more for the stores error. I told them to just cancel my card. I have shopped lane Bryant for 26 years and to have this experience just did it for me. I am done with them. And no apology on anyone's...

Went in specifically for assistance with J-K cup bras. Was so excited to see 40% off store wide and started shopping. When I asked for assistance with this specific size, knowing there wouldn’t be lots of choices. If any, and I might have to order. I asked. The associate told me, “ yeah, I know. I’ve seen some around here but there’s been a lot of people in here over the last few days, check the clearance area”….. how exciting! My size on sale?! No. Nothing. I had a $300 budget set for my visit and totally lost my desire to shop there. 70% off clearance and store wide sale lost its splendor. I put my other items back, left with nothing and will shop online. Customer service...

Yesterday I experienced thee best customer service in your store from EMILY she was welcoming from the minute I opened the door she was up front right there to greet me She knew about the product as I asked several questions....some on purpose to test her knowledge😄 She was friendly i have not been in that store for a long time due to the customer service in the past was not welcoming..... thanks to EMILY I’ll be back and will continue to shop there thank you Emily for a...