Extra Space Storage — Local services in Stoneham

Previously under the ownership of Public Storage, the facility regardless of ownership will continue to be a site to avoid. This facility opened in the late spring or early summer of 2021.

There is very limited space inside the gates for loading/unloading at the doors. Best case is 3 cars if parked perfectly but typically 2 cars only will fit. If there’s a moving company occupying a spot forget about parking even inside the gated area. Making it more of a challenge is the placement of 2 dumpster (not for renters use) that limit the ability to fit more cars inside the gated area.

Climate control: is there any on the ground floor? We paid extra to rent a unit on the ground floor but after only 3 months we found mold on our furniture. The ground floor is humid especially along the back walls which are actually deep into the side of a rock cliff. In only 3 months we had mold even with the moisture absorbers that they sold.

Clean, not on the ground floor. There was a period of time where flies were everywhere. Live flies all over the doors and in the hallway and dead flies all over the floor. Its was disgusting. The ground floor smells like dead mice but it is probably MOLD.

We moved with the ownership change. We the customers were not notified of the change and found that our app for access didn’t work anymore. Some people had problems with their access codes not working. Jeremy did the best he could helping people get into their units. We took the opportunity to get a truck and...

CAUTION: The price you pay will increase exorbitantly almost immediately after moving in. I was given a price of $128/mo for a 10’x15’ unit beginning 8/9. On 10/30 I got a notice of a 78% rent increase to $228/mo. Yes you read that right, a $100 increase after only 2 months in the unit. This is egregious and IMO unethical. DO NOT USE THIS COMPANY!

UPDATE: Spoke with the local site manager and learned that ES raises rates after 3-4 months. The only way to avoid this is to either move units or prepay more than 30 days before the increase goes into effect (or when you originally sign up). They will also raise the rates again in 9-12 months unless prepaid. They did agree to reduce my rate by a decent margin… not back to the original rate but something is better than nothing with corporations like this. I’m changing my review from 1 to 3 stars simply because the site manager was empathetic and helpful in explaining everything and dropping the rate when I explained my situation. I do not envy...

Extra Space took over the Public Storage facility that I was using. They did not adapt Public Storage's BlueTooth capabilities which made entering the facility inconvenient and as of my departure, they had still made no attempt to make the improvements. They also increased my rental dues by ~33% three months after taking over the facility. While there was notice given, and most people are aware that storage rates can go up, I wasn't expecting that large of an increase with no person to person communication and so quickly after taking over the property.

The facility itself has a very small loading/unloading area which can be difficult when more than three cars are at the facility at once. The area does have an overhang which is nice to avoid weather issues.

I would absolutely not recommend this facility especially considering how many other storage companies are in the same vicinity. Honestly, 1...