Neighborhood Market — Local services in Sugar Creek

DO NOT USE THEM ON UBER EATS OR ANY OTHER DELIVERY PLATFORM.

Very shady establishment. I ordered a specific beer and specifically stated to refund if that beer is unavailable. The store put in the system that they finished shopping. First driver came and sent a message that the store didn't have the correct item. I said the store needs to pull back the shopping and cancel the order. The store did not and three drivers later I called the store and told them that they need to cancel the order. They incorrectly said they shopped the right item but did not. The lady on the phone said she would take care of cancelling the order properly.

Next thing I get, minutes later, a message that the driver is on his way. Like WTH??!! Okay so then just waiting to see what the driver brings. The map shows the driver gets within two blocks of the drop off location and then just disappeared. Then the app no longer shows delivery in route but back to shopped and ready for pickup status. Then I waited again. Nothing. I went to the Help section of the app to see what is happening now and before I could ask anything, the order is cancelled. I was like finally thinking it was actually done correctly.

No not finally. At 1:25AM, the next morning, I get a $25 charge for alcohol return fee. Now this is ridiculous and shows that this store and, hopefully not but possibly, the driver have...

I used to stop here once or twice a week. Today some lady stocking the pop cooler that apparently didn’t speak English was trying to tell me I couldn’t take a 12 pack of soda from the cooler she was working on restocking that I needed to go around her to get one that was sitting out at ambient temperature.

If they can’t be bothered to restock one item I’m trying to buy I won’t be bother to buy anything...

Its a family owned store just like its always been for many years now all the people who work there are really nice and helpful they keep the store really clean and for a store its size it has a amazing selection of products. I like what they have done with the store great job....