Forever Yours Jewelry Inc — Local services in Sun Prairie

My daughter wanted a gold pendant for her necklace. Nothing too fancy because she wanted it for daily wear. We had first gone to Kay jewelers in East Towne mall. Needless to say, we ordered a pendant in and were told they would call us when it came in. After a week and a half, I called to inquire if the item had come in. I was told the company said it wasn’t available. I asked why and they didn’t know. I asked why they didn’t call me to let me know sooner and I received several different answers from Computer problems to they don’t call customers on the weekend. Needless to say, I was very upset. I decided to go to a local small business. Forever jewelers was wonderful from the moment we entered their store. They were friendly. Let us order a few different options in to see which one she liked best. They told us it might take a while to come in because they wanted to wait to order till they had a few more orders to fill. They checked with the company ahead of the order to make sure the items were available. They checked prices too since gold pricing can fluctuate. They were so professional and easy to work with. The best thing is they called two days later and said the item was in! Wonderful customer service! They are amazing to work with. My daughter loves her necklace and I’m so thankful for a jewelry store in town that does amazing work. I highly recommend them! I will never go to Kay jewelers again!...

I've worked with both Nathan and Natalie and they are both beyond polite and friendly every time I go in. The best part? Their pricing is very reasonable, their work and attention to detail is amazing, and I've gotten all my items back in only a couple of days.

I also very much appreciate that they discuss all pricing and work to be done with you beforehand so there are no surprises. I did however have an engagement ring that had seen better days that required additional work beyond what we talked about originally and they called me to explain the work, give me a quote, and ask if I would like to move forward with the additional work (I feel like not all jewelers would get your approval before moving forward and would just tack on the additional charges). Again, this was very appreciated and professional of them to reach out to me.

I highly recommend them to anyone in the Sun...

I had taken my wedding set and my mothers ring in to have gold added and my setting repaired before Covid19 showed up. Forever Yours had contacted me 2 weeks ago and said they were opening and that my mothers ring was done but not my wedding set. I said isn't my wedding set done yet. I was asked why. My husband and I will be married 25 years on the 27 of May. They told me it would be ready before our Anniversary. I picked it up today. Thank you so much. The staff at Forever Yours...